Sr. Executive & VIP Endpoint Support Specialist

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The University of Miami Health System (UHealth) IT Department has an exciting opportunity for a full-time Sr. Executive & VIP Endpoint Support Specialist to join our team in a full-time onsite capacity at the Medical Campus in Miami Florida.

The Sr. Executive & VIP Endpoint Support Specialist provides highly specialized confidential and missioncritical technology support to senior University leadership and other designated VIPs including the President Provost Senior Vice Presidents and their respective offices. This role delivers whiteglove relationshipbased endpoint mobile and audiovisual support for executive computing environments where downtime security incidents or service disruptions carry significant institutional reputational and operational risk. Operating with a high degree of autonomy this role serves as the primary escalation point for complex high impact issues and plays a critical role in ensuring executive technology readiness across addition to advanced technical execution the position proactively identifies risks drives resolution of high visibility incidents and leads cross-functional coordination across IT and business stakeholders.

Core Responsibilities:

• Provides dedicated high-touch technical support to executives and VIPs serving as the primary escalation point for complex and high-risk endpoint mobile and presentation issues.

• Maintains deep understanding of executive technology preferences workflows and environments while proactively identifying risks gaps and opportunities to enhance executive productivity and continuity.

• Supports and oversees executive offices residences and approved off-site locations including advanced planning and coordination for complex travel-related technology needs.

• Owns and drives resolution of the most complex high-impact technology incidents affecting executive leadership Board-level activities and high-visibility institutional events.

• Leads and oversees cross-functional escalations with infrastructure security applications vendors and leadership teams ensuring timely resolution and accountability across all stakeholders.

• Troubleshoots resolves and advises on advanced hardware and software issues across Windows macOS and mobile platforms influencing long-term solutions and supportability.

• Designs implements and optimizes executive endpoint environments ensuring reliability security scalability and alignment with enterprise standards and evolving executive needs.

• Delivers high-priority on-site and remote technical support with extended availability including after-hours coverage and critical event support with minimal tolerance for failure.

• Designs implements and governs executive audiovisual and conference room environments including complex hybrid meeting and presentation technologies.

• Provides real-time stay-with support for Board-level meetings executive sessions and high-visibility events where service disruption is not acceptable.

• Safeguards assesses and mitigates risks within highly confidential executive environments ensuring adherence to institutional security standards while balancing usability and risk exposure.

• Partners and influences Information Security and enterprise stakeholders to proactively manage executive level security risks incidents and evolving threat landscapes.

• Evaluates selects and oversees vendors and external partners supporting non-standard technologies ensuring service quality accountability and alignment with executive expectations.

• Communicates documents and advises by translating complex technical issues into executive-ready insights and serving as a trusted advisor to senior leadership on technology strategy risk management and executive support models. Adheres to University and unitlevel policies and safeguards University assets.

• Adheres to University and unitlevel policies and safeguards University assets.

MINIMUM QUALIFICATIONS:

• Associate degree in relevant field required

• Minimum 7 years of relevant experience required

• Learning Agility: Ability to learn new procedures technologies and protocols and adapt to changing prioritiesand work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software technology and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues andstakeholders.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.

UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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