Sr. Engineer, End User Technology

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.

Backed by Insight Partners a leading global software investor Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000 Kaseya has built a culture centered around innovation accountability and results. We are a high-growth high-performance organization that values individuals who are driven adaptable and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya success comes from embracing challenges moving with urgency and continuously raising the bar.

TheSenior Engineer End User TechnologyatKaseyais responsible fordesigning supporting automating and continuously improving the end-user technology environment to delivera secure reliable and productive employee experience. This role serves as a senior technical contributor across endpoint engineering Microsoft 365 Azure identity services automation collaboration platforms software lifecycle management software asset management and emerging AI-enabled productivity technologies.

This position requires a hands-on engineer with strong technical depth sound judgment and the ability to lead complex troubleshooting improve operational processes and partner with IT Security Engineering Procurement Finance and business stakeholders across Kaseyas global workforce. The Senior Engineer will help drive automation standardization endpoint security application governance license optimization and modern workplace initiatives using technologies such as Microsoft Intune Entra ID Exchange Online Azure Flexera Azure DevOps PowerShell JavaScript Python HTML LLMs TTS and STT solutions.

Key Responsibilities

• Serve as a senior technical resource for end-user technology platforms including Windows and macOS endpoints laptops desktops mobile devices collaboration tools and productivity platforms.

• Design implementmaintain and improve endpoint management solutions using Microsoft Intune and related platforms including provisioning configuration profiles compliance policies patching software deployment and lifecycle management.

• Administer andoptimizeMicrosoft 365 services including Exchange Online distribution lists mailbox permissions collaboration tools access controls and productivity services.

• Support and enhance identity and access management through Microsoft Entra ID including user lifecycle management security groups access controls authentication troubleshooting and policy enforcement.

• Support Azure-based services integrations automation workflows and operational tooling used by IT and end-user technology teams.

• Own and support software asset management processes usingFlexera including software discovery license entitlement tracking application inventory usage analysis compliance reporting and license optimization.

• Partner with Procurement Finance Security and IT stakeholders to improve Flexera data quality software governance renewal planning and cost optimization efforts.

• Use Flexera insights to support software lifecycle decisionsidentifyunused or underutilized licenses reduce softwarespend and improve compliance with vendor licensing requirements.

• Lead advanced troubleshooting for complexendpoint identity application Microsoft 365 collaboration Flexera and access-related issues.

• Developmaintain and improve automation using PowerShell Python JavaScript HTML or similar technologies to streamline IT operations software asset workflows endpoint management reporting and service delivery.

• Support AI-enabled coding and development initiatives including internal automation LLM-based productivity solutions text-to-speech speech-to-text and AI-assisted development tools.

• Use Azure DevOps or similar platforms to manage technical work documentation scripts repositories deployment workflows and continuous improvement initiatives.

• Support onboarding and offboarding processes through automation standardization device readiness access management software assignment license recovery and consistent employee experience.

• Partner with Security teams to ensure endpoint devices user platforms software assets and access controls align with corporate security standards compliance requirements and risk management practices.

• Create andmaintaintechnical documentation standard operating procedures configuration standards runbooks software asset management procedures Flexera workflows and knowledge base content.

• Collaborate with cross-functional teams to evaluate implement and improve tools integrations workflows application governance and employee technology experiences.

• Mentor junior team members share technical knowledge and helpestablishbest practices across endpoint engineering end-user technology operations Microsoft cloud services and software asset management.

• Identifyrecurring issues and drive long-term solutions through root cause analysis automation process improvement platform enhancements and data-driven recommendations.

Required Qualifications

• Bachelors degree in Information Technology Computer Science Engineering or a related field or equivalent practical experience.

• 5 years of experience in end-user computing endpoint engineering workplace technology systems administration IT operations or a related technical role.

• Strong hands-on experience supporting and managing Windows and macOS endpoints in an enterprise environment.

• Experience with Microsoft Intune or similar endpoint management platforms including device provisioning compliance policies configuration profiles patching and software deployment.

• Strong working knowledge of Microsoft 365 administration including Exchange Online distribution lists mailbox management permissions and collaboration with Microsoft Entra ID identity management access controls groups authentication and user lifecycle processes.

• Working knowledge of Azure services and cloud-based IT administration.

• Experience withFlexeraor similar software asset management platforms including software inventory license tracking usage analysis compliance reporting and license optimization.

• Proficiencywith scripting and automation using PowerShell Python JavaScript HTML or similar technologies.

• Experience using Azure DevOps or similar tools forwork tracking repositories automation documentation or deployment workflows.

• Familiarity with software asset management SaaS application governance vendor licensing models and software lifecycle management.

• Experience supporting endpoint security compliance policies conditional access device posture and secure configuration standards.

• Strong troubleshooting analytical and problem-solving skills with the ability to resolve complex technical issues.

• Ability to communicate clearly with technical and non-technical users stakeholders and cross-functional teams.

• Experience supporting employees in a fast-paced SaaS technology or global enterprise environment.

Preferred Qualifications

• Advanced experience administering configuring or integratingFlexerawith endpoint management procurement finance identity or IT service management systems.

• Experience building Flexera reports dashboards workflows or automation to support software asset management license compliance renewals and cost optimization.

• Experience with AI-assisted development LLM-based tools automation assistants internal copilots text-to-speech speech-to-text or emerging workplace productivity technologies.

• Experience integrating APIs internal platforms workflow tools or enterprise systems.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.