SR DIR, MARKETING OPERATIONS

POSITION SUMMARY

This role is responsible serving as a senior strategic partner to the CMO and leading and streamlining marketing operations establishing the governance operating rhythms resources budgets agency model workflows and launch disciplines needed to drive focus discipline speed and accountable execution. Partners with the CMO and Marketing Leadership Team to prioritize high-value opportunities align teams and resources and ensure programs are sufficiently financially viable operationally executable teams are aligned around shared priorities and ready for successful systemwide launch and execution.

KEY DUTIES/RESPONSIBILITIES:

Marketing Leadership Operations

Translates Marketing priorities into clear organizational priorities workstreams milestones owners and operating plans.

Leads the process to design a calendar of sales-driving programs product launches promotions brand moments value initiatives and customer programs that can be brought to market cohesively across paid owned earned digital restaurant and franchise channels.

Establishes and manages the operating cadence for the Marketing organization including leadership forums business reviews planning cycles and decision-making forums.

Connects work across Marketing functions to reduce silos duplication conflicting priorities and executional gaps.

Leads preparation for critical CMO and Marketing Leadership Team reviews ensuring decisions are framed clearly and leaders have the information needed to make them.

Marketing Calendar & Commercial Planning

Leads the development and ongoing management of the annual integrated Marketing calendar translating business brand menu value customer and growth priorities into a cohesive commercial plan.

Partners with Brand Marketing Product Marketing Culinary Digital & Growth Communications Operations and other functions to build commercialized programs that connect compelling customer propositions with products offers experiences and marketing.

Integrates product innovation promotions value brand programs partnerships cultural moments loyalty and digital initiatives into one connected Marketing calendar.

Marketing Portfolio & Priority Management

Owns the integrated portfolio of Marketing initiatives supporting the approved Marketing calendar.

Evaluates proposed additions against business impact commercial potential organizational capacity timing dependencies and existing commitments.

Maintains an integrated view of programs campaigns product launches digital initiatives customer programs and organizational priorities.

Marketing Budget & Financial Operations

Leads Marketing budget operations and reporting in close partnership with Finance and Marketing leaders to provide clear visibility into budgets commitments actuals forecasts and risks.

Coordinates Marketings annual budgeting forecasting and financial planning processes and monitors Marketing expenditures to flag significant variances and risks.

Agency & Partner Operations

Leads the operating model and commercial management of Marketings agency and external partnerships eliminating overlapping scope and improving effectiveness.

Leads agency scope and fee management commercial negotiations and ongoing financial governance in partnership with Procurement Finance Legal and Marketing leadership.

Establishes consistent agency operating practices workflows business reviews and performance expectations.

Launch Excellence & Cross-Functional Readiness

Leads Marketings launch excellence discipline for priority programs campaigns products promotions digital initiatives and other major business launches. Establishes clear launch milestones readiness criteria owners dependencies decision points and escalation protocols.

Establishes regular readiness reviews that identify risks gaps and unresolved decisions and drives resolution of cross-functional issues that threaten launch success.

Ensures post-launch learnings are captured and incorporated into future launch processes.

Franchisee Content & System Communication Operations

Ensures the development sequencing and operational readiness of Marketing content and materials for franchisee-facing communications.

Establishes consistent processes calendars owners and approval paths for Marketing information that must be communicated to the franchise system.

Partners with Franchise and Field teams to improve visibility into upcoming Marketing activity and readiness requirements.

Cross-Functional Leadership & Governance

Serves as the operational connector between Marketing and key enterprise functions.

Establishes governance and operating forums that enable faster decisions and stronger cross-functional accountability.

Clarifies ownership and decision rights when work spans multiple functions.

Surfaces dependencies and potential execution issues early and ensures the appropriate leaders are engaged to resolve them.

Builds strong relationships across corporate and franchise stakeholders while maintaining accountability to agreed priorities timelines and decisions.

Drives a culture of transparency constructive challenge accountability and disciplined execution.

Performs other related duties tasks and responsibilities as required assigned and directed.

QUALIFICATIONS:

Education - Bachelors degree in Marketing Business Administration Finance Operations Project Management or related

field required. MBA or advanced degree preferred.

Experience 12 years of progressive experience in marketing operations business operations portfolio management integrated marketing program management agency operations consulting or related disciplines. Experience within the Restaurant Consumer Products Retail Hospitality or Franchise industries strongly preferred. Demonstrated experience building and leading operating systems across complex organizations including portfolio and intake governance capacity planning budget management agency operations cross-functional workflows and large-scale launch management.

Leadership Competencies

Operates as a decisive integrator connecting priorities people resources decisions and execution across the organization.

Demonstrates exceptional judgment and knows when to solve when to challenge when to force a trade-off and when to escalate.

Balances operational discipline with pragmatism ensuring process enables the work rather than slowing it down.

Holds leaders and teams accountable to commitments while building trusted collaborative relationships.

Demonstrates strong financial and commercial judgment when allocating resources and managing budgets.

Builds alignment across diverse stakeholders and functions.

Develops high-performing teams through clear expectations coaching engagement and talent development.

Maintains high standards of integrity discretion and sound business judgment.

Skills/Knowledge/Abilities

Communicates with clarity brevity confidence and transparency at all levels of the organization.

Demonstrated ability to build portfolio and intake governance and establish clear prioritization processes.

Strong experience managing complex cross-functional programs and launches with significant organizational dependencies.

Strong financial acumen and experience managing large Marketing budgets forecasts commitments and investment trade-offs.

Experience managing agency scopes budgets contracts staffing models and commercial relationships.

Strong understanding of integrated Marketing workflows from planning and briefing through development launch execution and measurement.

Exceptional ability to identify dependencies risks roadblocks and unresolved decisions before they affect execution.

Strong executive presence and ability to influence senior leaders.

Ability to synthesize complex information into concise executive-level recommendations and decision points.

Exceptional project management organizational facilitation and problem-solving capabilities.

Ability to create simple practical processes that improve speed and accountability rather than add bureaucracy.

Exceptional written and verbal communication skills.

Proven discretion and ability to manage sensitive and confidential information.

Proficient knowledge of personal computers and Microsoft Office 365 (i.e. Word Excel) as well as modern project workflow financial management and collaboration platforms.

Demonstrates integrity and ethical behavior.

Physical Requirements Ability to communicate clearly in person and on the telephone. Ability to operate a computer keyboard. Ability to travel approximately 20-25% of time as business needs require.

REASONABLE ACCOMMODATION:

Jack in the Box Inc. will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. This description of duties is not intended to be all-inclusive or to limit managements discretion to assign other duties or responsibilities as necessary.

Jack in the Box Inc. offers a competitive salary and Total Rewards package that includes: medical dental vision Health Spending Account (HSA) Flexible Spending Account (FSA) Life and Disability Plans 401(k) plan with company match Legal Plan Pet Insurance Tuition Reimbursement and Employee Assistance Program.

Our culture is fun and innovative Work Happy with us!

The range for this position is $170000 - $250000 and is based on an employee located at our corporate headquarters. If the candidate is hired in a different city to work remote we may apply a geographic pay differential based on the cost of labor in the market in which the employee resides.