Sr. Designer II Discovery

The Senior Product Designer II - Discovery will set the strategic design direction and elevate the end-to-end experience of our global e-commerce platform. This role will serve as a senior design leader and individual contributor taking ownership of the most complex ambiguous and high-impact design initiatives across the organization. The Principal Product Designer will shape how millions of users interact with our products at a foundational level defining experience standards influencing product strategy and driving a culture of design excellence that scales across teams and markets.

Job Expectations:

• Define and lead the strategic design vision for complex cross-functional initiatives spanning multiple product areas from problem definition through delivery and iteration.

• Drive ambiguous high-stakes design challenges by establishing clear direction and framing problems at an organizational level.

• Establish and advance research strategies that deepen organizational understanding of shopper behaviors across global markets synthesizing insights into scalable design frameworks and principles.

• Produce exemplary design artifacts from strategic frameworks and service blueprints to high-fidelity prototypes that set the quality standard for the design organization.

• Own and govern the design system driving its evolution to support scalability accessibility and global usability across product lines and teams.

• Serve as a design authority and strategic partner to product engineering and data science leadership influencing product roadmaps and organizational priorities.

• Define and uphold the bar for design quality consistency and craft across the organization from concept through implementation.

• Mentor and develop senior and lead designers contributing to the growth of design culture capabilities and ways of working across the broader team.

• Identify and introduce emerging UX UI and e-commerce design practices championing innovation and continuous improvement at an organizational scale.

• Represent the design organization in cross-functional and executive-level conversations clearly articulating strategic design decisions and their business impact.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable with or without notice.

Knowledge Skills and Abilities:

Required:

• An exceptional portfolio demonstrating strategic design leadership transformative UX outcomes and deep craft with clear evidence of cross-organizational impact and measurable business value.

• Proven ability to define and execute design strategy across multiple initiatives simultaneously balancing user needs business priorities and organizational complexity.

• Expert-level interaction and visual design skills with a track record of setting craft standards for teams and organizations.

• Deep experience owning and evolving design systems at enterprise scale including governance contribution models and cross-team adoption.

• Advanced mastery of user-centered design methodologies mixed-methods research practices and usability testing with experience establishing research programs or org-wide frameworks.

• Exceptional communication and executive presence with a demonstrated ability to influence product direction and organizational decisions at the VP and executive level.

• Strong understanding of front-end development principles and the ability to collaborate deeply with engineering leadership on implementation strategy.

• In-depth knowledge of accessibility standards inclusive design practices and global usability requirements.

• Extensive experience designing for global or multi-market products with sensitivity to cultural and regional variation.

• High degree of accuracy and attention to detail

• Excellent organization skills and ability to multi-task

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word Excel PowerPoint)

• Experience with Google Business Suite (Gmail Drive Docs Sheets Forms) preferred

Experience Requirements:

Generally requires a minimum of 10 years of professional experience in UX/UI or Product Design with significant experience designing complex e-commerce or shopping-related products at scale.

Education Requirements:

Bachelors or Masters degree in Design HCI Graphic Arts/Design Information Science or a related field or equivalent professional experience.

Judgment/Reasoning Ability: Able to identify troubleshoot and resolve problems quickly using sound judgment poise and diplomacy. Ability to use judgment and reasoning skills and determine when to escalate issues as required in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit walk climb stairs use hands and fingers bend stoop and reach with hands and arms. Reaching above shoulder heights below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic fast-paced with multi-level distractions

• Professional yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

Job Description Acknowledgement:

I have received a copy of my job description for my current job description describes duties and responsibilities which apply to me.I agree to read the job description and understand it may be amended as company conditions or requirements that case changes will be communicated to me.

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Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to . Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earths best-curated selection of health and wellness products at the best possible value delivered with the most convenient experience.

Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products. For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items we ship over 50000 products from over 1800 brands direct to our customers in 180 countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer Empower Our People Be Entrepreneurial & Pivot Quickly
Embrace Diversity & Inclusion Strive for Simplicity

iHerb Benefits
At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future. Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind. For the comprehensive benefitslist visit our international team members you may be eligible forbenefitsdepending on the country where you are Acquisition Partner/local HR representative will go over thebenefitsyou are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.