Sr. CX Strategist

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

The Senior CX Strategist plays a pivotal role in driving Motorola Solutions Front-Office Transformation across the end-to-end Quote-to-Cash journey. This role bridges business strategy service design and seller technology to eliminate operational friction and modernize the pre-sales and sales experience.

While the initial scope focuses heavily on Go-to-Market (GTM) strategy front-office process redesign and seller-facing technology enhancements (e.g. Salesforce guided UX CPQ budgetary quoting tools) this role is designed to evolve. As organizational and customer experience priorities shift across the business the CX Strategist will flex to lead strategic experience initiatives across other critical touchpoints in the broader customer and operational ecosystem.

Your primary immediate goal is to shift sales operations from fragmented reactive workflows to a user-centric streamlined sales engine that accelerates deal velocity and elevates seller and customer satisfaction.

Front-Office Strategy & Journey Redesign

• Drive end-to-end customer and seller journey mapping across key order archetypes (e.g. ASTRO P25 VESTA NXT).

• Identify systemic friction that impact our go-to-market velocity from product and offer launches to customer engagement and post-sales deal handover

• Translate front-stage seller needs and backstage operational constraints into actionable transformation roadmaps.

• Adapt journey mapping and experience strategies as business priorities expand into new customer touchpoints and operational domains beyond the front office.

Seller Experience & Process Optimization

• Rethink and simplify quoting and deal configuration processestargeting a reduction in quote revisions (from 45 iterations) and compressing quote creation timelines.

• Partner with Sales Engineering RevOps IT and Product teams to standardize early discovery and budgetary proposal workflows.

• Bridge the pre-sales to post-sales divide by improving data continuity transition protocols and project onboarding visibility.

Tooling & User-Centric Capabilities

• Serve as the principal CX voice in defining user-centric requirements for seller tools including Salesforce guided workflows CPQ simplifications and mobile/desktop budgetary apps.

• Partner closely with UX designers Product Managers and IT architects to translate strategic recommendations into intuitive digital prototypes and scalable production tools.

Stakeholder Alignment & Change Management

• Lead executive readouts stakeholder workshops and cross-functional alignment sessions across Sales Operations Product Management Finance and IT.

• Advocate for seller-centric design principles ensuring technology investments focus on process simplification and data quality rather than adding software complexity.

• Sales Velocity & Performance (e.g. Reduction in quote cycle times Decrease in average quote-to-order processing time Reduction in sales administrative effort and rework)

• Experience & Satisfaction (e.g. Increase in Seller Satisfaction Lower Customer Effort Score)

• Adoption & Engagement (e.g. High adoption rates of newly launched seller tools Successful transition and operationalization of redesigned processes)

• Experience: 5 years in a Customer Experience role Strategy Service Design Sales Operations role or equivalent

• Methodology: Proven expertise in Service Blueprinting User Journey Mapping Design Thinking and Qualitative/Quantitative Stakeholder Discovery.

• Domain Knowledge: Strong understanding of enterprise Quote-to-Cash workflows CPQ systems CRM platform capabilities (Salesforce)

• Leadership & Influence: Ability to align cross-functional senior leadership (Sales Product IT RevOps) around a unified experience vision.

• Analytical Mindset: Skilled at mapping quantitative sales performance metrics to qualitative seller friction points.

• Adaptability: Agility to pivot strategic focus and apply customer/user experience design methodologies across evolving business priorities.

Target Base Salary Range: $125000 - $135000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

• Bachelors Degree

• 5 years of experience in Customer Experience Strategy Service Design Sales Operations or similar business role

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.