Coordinator
Position Summary
The Credit Coordinator is responsible for managing collection activities for an assigned portfolio of customer accounts while supporting the overall credit and accounts receivable function. This position works closely with Regional and Branch leadership sales teams customers collection agencies and legal partners to resolve past-due balances disputes lien and bond matters and other collection-related issues.
The ideal candidate is organized customer-focused and comfortable balancing strong customer relationships with the need to protect the companys financial interests. Experience in distribution wholesale manufacturing or the construction industry is preferred.
Key Responsibilities
- Manage collection activities for an assigned accounts receivable portfolio including follow-up on delinquent and past-due accounts.
- Create negotiate and approve customer payment plans within established authority levels.
- Process and approve lien waivers in accordance with company procedures and applicable requirements.
- Monitor and comply with applicable state and federal lien and bond laws for assigned branches and territories.
- Identify and reconcile short payments unapplied cash and other account discrepancies.
- Follow up on customer disputes in a timely manner and partner with Regional leadership Branch management and sales representatives to reach resolution.
- Facilitate the placement of delinquent accounts with third-party collection agencies and recommend legal action when appropriate.
- Maintain regular communication with Regional and Branch leadership and sales teams regarding collection activity account status disputes and potential credit risks.
- Communicate professionally with customers to resolve outstanding balances while maintaining positive business relationships.
- Visit customers and branch locations as needed to address collection matters and strengthen working relationships.
- Maintain accurate documentation of collection activity payment arrangements disputes and account status.
- Perform other duties and responsibilities as assigned.
Minimum Qualifications
- 5 years of collections accounts receivable or credit-related experience; experience in distribution wholesale manufacturing or the construction industry is preferred.
- Excellent written and verbal communication skills.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Demonstrated customer service and problem-solving skills.
- Ability to communicate effectively with customers sales representatives branch personnel and management.
- General proficiency with Microsoft Windows and Microsoft Office applications including Excel.
- Ability to exercise sound judgment when handling sensitive customer and financial matters.
Preferred Qualifications
- Knowledge or experience within the construction industry.
- Familiarity with construction lien and bond requirements.
- Previous experience using an automated collections platform such as GetPaid or an equivalent system.
- Understanding of accounts receivable cash application credit and collections processes within a construction-related distribution environment.
Core Competencies
- Credit & Collections Management
- Customer Service
- Account Reconciliation
- Negotiation & Conflict Resolution
- Lien & Bond Administration
- Problem Solving
- Attention to Detail
- Written & Verbal Communication
- Organization & Prioritization
- Cross-Functional Collaboration
Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role:
- Attendance Ability to maintain the scheduled days and hours including onsite presence at the assigned location as specified.
- Physical Capacities Lift up to 25 pounds on occasion sitting and standing for extended periods.
- Operation of Office Equipment Job requires operation of equipment common to office settings including computers copiers and other office equipment including Near Vision Manual Dexterity and working in proximity to equipment.
- Oral Communication Skills Speaking Speech Clarity and Speech Recognition.
- Written Communication Skills Writing Reading and Written Comprehension and Written Expression.
- Mental Capacities Achievement/Effort Active Listening Adaptability/Flexibility Analytical Thinking Attention to Detail Category Flexibility Concern for OthersCooperation and Coordination Critical Thinking Deductive Reasoning Dependability Independence Inductive Reasoning Information Ordering Initiative InnovationMaintenance of Relationships Integrity Oral Comprehensionand Expression Problem Sensitivity Selective Attention Self-Control Service Orientation Social Orientation Social Perceptiveness Stress Tolerance Support and Time Management.
Our commitment to excellent customer service is just part of our story. Were also dedicated to supporting our most valuable asset our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.
All full-time associates are eligible for the following benefits:
Medical and Dental Insurance
Flexible Spending Accounts and Health Savings Accounts
Company-paid Life Insurance
Short Term Disability
401(k) Plan
Paid Time Off (PTO) - plus paid holidays
Parental Leave
Voluntary benefits:
Were an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer Employer Race Color Religion Sex Sexual Orientation Gender Identity National Origin and any other status protected by law.
This disclosure is our good faith estimate and may be adjusted for the applicable geographic differential associated with the location as well the actual duties assigned when the position may be filled. The range for this role considers a wide range of factors that are reviewed in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Reece USA it is not typical for an individual to be hired at or near the top of the range for their role. Final compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
$20.75 - $31.10In this role you may be eligible for additional contributions to your total rewards package like commission profit sharing or an annual bonus. Total Rewards components may be subject to written plan documents.
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