Sr Coord IT Support
Job Location:
Bartlett, IL - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Our mission is to create the Experience of a Lifetime for our employees so they can in turn create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities and connect them all through one unrivaled network. We are looking for ambitious leaders innovators and creators to join our talented team. If youre ready to pursue your fullest potential we want to get to know you!
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Job Summary:
The PC Technician: Senior Coordinator is an on-site IT position that provides and coordinates day-to-day support maintenance andassistancefor all IT hardware and software at a Vail Resorts location. The Senior Coordinator supports and completes a variety of tasks including providing end-user support for computer hardware and peripherals assisting with procurement creating and updating documentation/SOPs assists trains and mentors coworkers and uses a work ticket management system to track progress and document solutions. The Senior Coordinator works as part of the IT team to proactively identify problems and facilitate solutions repair hardware and software in a Windows Client/Server LAN environment and support multiple point of sale systems in a manner that provides an Experience of a Lifetime for employees and guests. The Senior Coordinator prioritizes safety and guest service whilelivingthe companys core values to deliver excellent IT support.
The PC Tech Senior Coordinator has much in common with the PC Tech Coordinator and in addition comes to the position with IT experience; develops a working knowledge of Vails organizational structure updates and/or creates SOPs; assists trains and mentors IT coworkers; and assists with procurement.
Job Specifications:
Starting Wage:$22.09/hr - $25.99/hr
Employment Type:Winter Seasonal 2026/2027
Shift Type:Full Timehours available
Minimum Age:At least 18 years of age
Housing Availability:No
Job Responsibilities:
Be Safe:
Prioritize and ensure personalcoworkerand guest safety in all aspects of your work.
Adhere to company safety policies and procedures.
Engage in companytrainingsand initiatives to support safety.
Serve Others:
Develop and exercise competency supporting VailResortsinternal applications and systems addressing issues that can be resolved locally and escalating asappropriate.
Use the work ticket management system to manage totalwork flowfor support tickets in alignment with company metrics and Key Performance Indicators (KPI).
Mentor/share job knowledge with junior PC Techs.
Coordinate and support the relocation and re-installation of IT equipment in offices outlets special event sites etc.
Provide exceptional guest service while supporting users and collaborating with coworkers ensuring the Experience of a Lifetime.
Drive Value for the Company:
Provide support for resort and remote-location sales points and peripherals.
Provide end-user supportofIT-approved technology including workstations peripherals printers telephones time clocks etc.
Configure trackmaintainand properly dispose of IT-approved technology including workstations point of sale systems hand-held devices peripherals etc.
Create andmaintainaccuratedocumentation and SOPs as assigned.
Strive for continual improvement and growth by activelyparticipatingin company and IT-specific training.
Suggest and implementnew ideasand tactics for improving user support and the guest experience.
Develop working knowledge of VailResortsIT organizational structure and processes.
Mentor and share job knowledge/skills with junior PC Techs.
Assistwith procurement.
Do Right:
Follow and ensure that all users are following IT-related company proceduresguidelinesand policies.
Perform tasks with integrity by always doing the right thing.
Do Good:
Engage and support the community--contribute to its success.
Promote all company values.
Be Inclusive:
Welcome and engage with all guests and coworkers.
Support and engage in the companys diversityequityand inclusion efforts.
Have Fun:
Maintain a positive attitude with all aspects of the job.
Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same.
Other duties and projects as assigned.
Job Requirements:
Positive enthusiastic and friendly.
Solution oriented withdesireto learn new skills.
Familiar with technology support in an enterprise environment.
Able to workindependentand prioritizework load.
Ability to sit and stand forlong periodsof time.
Able to move 50lbs(withassistanceif needed).
Shouldbe able toworka schedule that can include weekends and holidays.
Ability to ski or snowboard atintermediatelevel or desire to learn.
Valid US drivers license.
The expected Total Compensation for this role is$22.09/hr - $25.99/hr. Individual compensation decisions are based on a variety of factors.
Job Benefits
- Ski/Mountain Perks! Free passes for employees employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging food gear and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
Full Time roles are eligible for the above plus:
- Health Insurance; Medical Insurance Dental Insurance and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Please note that the ability to work in person or off-site and the particulars related to such work are subject to change at any time; and accordingly the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.
In completing this application and when submitting related documentation applicants may redact information that identifies their age date of birth and/or dates of attendance at or graduation from an educational institution.
We follow all federal state and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other status protected by applicable law.
Requisition ID 518006
Reference Date:09/28/2026
Job Code Function:IT Support
Required Experience:
Senior IC
About Company
Receive $20/hr. starting wage and perks/benefits that allow you to discover a passion for the outdoors. With 40+ resorts, you can join for a season or stay for a career.
