Sr. Commercial Insurance Account Manager

Seeking a highly skilledSenior Commercial Insurance Account Managerto manage a diverse portfolio of commercial insurance accounts and deliver exceptional client service. The ideal candidate will possess extensive knowledge of commercial insurance products excellent communication skills and a proactive approach to meeting client needs. This role is critical in driving client satisfaction and supporting business growth.

• Serve as the primary point of contact for a portfolio of commercial insurance clients building strong relationships and ensuring outstanding customer service.
• Assess clients insurance needs and provide tailored recommendations for coverage options that align with their business objectives.
• Prepare review and manage all documentation related to policy renewals endorsements claims and audits.
• Identify opportunities for account growth by cross-selling or upselling additional insurance products fostering long-term client loyalty.
• Partner with underwriters to negotiate favorable terms pricing and conditions for clients.
• Assist clients with claims processing acting as their advocate to secure timely and fair resolutions.
• Stay up-to-date on industry trends regulatory changes and market developments to ensure compliance and expertise in commercial insurance matters.
• Train and mentor junior account managers fostering a collaborative and growth-oriented team environment.
• Continuously seek process improvements to enhance client satisfaction and operational efficiency.

• Education:Bachelors degree in Business Finance Insurance or a related field; equivalent work experience will be considered.
• Experience:Minimum of 5 years in commercial insurance account management or a related field.
• Licensing:Valid insurance license (Property & Casualty required).
• Demonstrated expertise in analyzing negotiating and managing complex commercial insurance programs.
• Strong proficiency in insurance agency management systems Microsoft Office Suite and CRM tools.
• Excellent interpersonal communication and problem-solving skills with a client-first mindset.
• Proven ability to manage multiple priorities and work effectively under pressure to meet deadlines.
• High level of attention to detail with a commitment to delivering quality outcomes.
• Familiarity with a wide range of industries and their unique insurance needs is preferred.

Preferred Skills:

• Advanced certifications such as CIC CPCU or ARM are highly desirable.
• Experience with claims handling and risk management consultation.

Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.

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