Sr. Collections Operations Associate

WHAT YOU WILL BRING TO THE ROLE

Minimum 4-6 years related experience in a call center performing Collections Servicing Credit or Funding roles

Education in lieu of experience. Education Certification Training

High school graduate or GED equivalent

Bachelors degree preferred Knowledge Skills Abilities

Strong negotiation skills Ability to negotiate mutually beneficial arrangements with the customer

Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)

Basic computer skills - Knowledge of Microsoft Windows including Word and Excel

Strong communication skills (Verbal and written) - Ability to clearly communicate thoughts and ideas to peers and customers

Strong listening skills - Ability to listen and understand direction

Ability to multitask and work under pressure

Ability to prioritize tasks and effectively manage time to meet assigned deadlines

Excellent organizational and problem-solving skills

Proven track record with delivering seamless customer experiences.

Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE

At HCA our people drive our success. Thats why we offer a competitive rewards package that supports your health financial future and overall wellbeingat work and beyond.

Benefits Highlights

• Hybrid flexibility 4 days in office 1 day remote

• Vehicle perks monthly vehicle allowance plus purchase and lease discounts

• Comprehensive health coverage medical dental and vision plans

• Employer-funded HSA contributions to help reduce healthcare costs

• 401(k) with company match and immediate vesting from day one

• 100% company-paid life and disability insurance

• Wellbeing benefits including fitness and health resources

• Leadership programs and career development that support continuous learning

• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrivepersonally and professionally.

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture visit our careers page.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse inclusive and respectful workplacebecause we believe diversity builds stronger teams. We comply with all applicable federal state and local equal employment opportunity laws and do not discriminate on the basis of race religion or creed color national origin ancestry caste citizenship sex or gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability medical condition genetic information marital status family care or medical leave status military or veteran status political affiliation or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be foundhere. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at.

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance Genesis Finance and Kia Finance we deliver innovative financing leasing and insurance solutions to more than 3 million customers and businesses nationwide.

Were a company driven by growth innovation and people. At HCA youll find opportunities to build new skills expand your career and make a real impactwhile working in a diverse inclusive and valuesdriven environment. Were proud to support our communities through volunteerism philanthropy and engaged Employee Resource Groups.

If youre looking for a fastpaced collaborative workplace where your ideas matter join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

Sr. Collections Operations Associate is primarily responsible for providing supplemental Collector coaching and delivering timely feedback to collection agents. This position is responsible for handling escalated customer calls reviewing accounts and collector skill-up training. This position will assist managers with floor coverage facilitating team activities and meetings will assist with special projects user acceptance testing when supporting project deployments and any additional ad hoc requests to support operations.

HOW YOU WILL MAKE AN IMPACT

1. Provide supplemental coaching mentoring and guidance to team members in accordance with department standards to increase knowledge quality and performance.

2. Assist with escalated calls account approval requests floor coverage account reviews and facilitation of team meetings/activities

3. Complete collector onboarding and skill up training.

4. Provide call support for all functions within Collections as needed while complying with all relevant policies and procedures