Sr. Cloud Technical Account Manager Financial Services, ES SI Financial Services

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Global Financial Services customers across capital markets insurance and banking and payments gain the best value and service from AWS At AWS Enterprise Support were looking for a Technical Account Manager (TAM) to support our customers creative and transformative spirit of innovation across all technologies including Compute Storage Database Big Data Application-level services Networking Serverless and more. This is not a sales role but rather an opportunity to be the principal technical advisor and voice of the customer to some of the worlds largest financial services organizations.

The TAM role is not directly hands on keyboard within the customers environment for troubleshooting customer support issues rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively as part of the AWS Unified Operations (UOps) delivery model to help craft and execute strategies to drive our customers adoption and use of AWS services including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more.

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customers environment and drive discussions with senior leadership regarding incidents trade-offs regulatory requirements support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy through application-specific reviews proactive monitoring and custom runbooks. You will use generative AI tools fluently in your own work to accelerate troubleshooting operational reviews and customer insights and guide customers on adopting AWS generative AI services to modernize and streamline their operations. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!


Key job responsibilities
Key job responsibilities

- The TAM role is not directly hands on keyboard within the customers environment for troubleshooting customer support issues rather you will work with appropriate engineers and service teams to see issues through to resolution.
- Work proactively as part of the AWS Unified Operations (UOps) delivery model to help craft and execute strategies to drive our customers adoption and use of AWS services including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more.
- Effectively represent AWS within a customers environment leveraging your technical acumen and customer-facing skills.
- Drive discussions with senior leadership regarding incidents trade-offs regulatory requirements support and risk management.
- Proactively keep customers AWS environments operationally healthy through application-specific reviews proactive monitoring and custom runbooks.
- Use generative AI tools fluently to accelerate troubleshooting operational reviews and customer guidance and help customers adopt AWS generative AI services to modernize their operations.

About the team
In GFS we provide support to some of the worlds largest financial services firms. We align ourselves with our customers to support their adoption of the cloud. We analyze and assist with financial goals performance goals and partner with our customers to provide a cloud experience that suits their needs. We cover the divisions of capital markets insurance and banking and payments.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5 years of design/implementation/operations/consulting with distributed applications experience
- 5 years of technical engineering experience
- Bachelors Degree in Computer Science Math or related discipline and 7 years of equivalent work experience or 9 years of related work experience.

- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience (3 years) in the Financial Services industry
- 7 years of experience with operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
- Internal enterprise or external customer-facing experience as a technical lead
- Professional oral and written communication skills presenting to an audience containing one or more executive team member(s)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Sunnyvale - 176600.00 - 239000.00 USD annually