Sr. Associate Sales Operations CPFR, Vision Care OTC

Sr. Associate Sales Operations/ CPFR Vision Care - OTC

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse talented people to join Alcon. As a Senior Associate Sales Operations supporting CPFR Vision Care/OTC you will be trusted to work on executing CPFR processes across key customer channels including eCommerce Mass Retail Drug and Wholesale in Fort Worth TX. This role serves as a critical link between Sales Supply Chain Customer Service Distribution and Commercial teams to ensure forecast accuracy product availability and operational excellence. The position drives issue resolution performance reporting product deployment and customer-facing operational support to optimize service levels and strengthen customer partnerships.

In this role a typical day will include:

CPFR Execution & Customer Collaboration

• Execute Collaborative Planning Forecasting and Replenishment (CPFR) activities for assigned customers across eCommerce Mass Drug and Wholesale channels.
• Monitor customer demand trends inventory positions and replenishment activities to support service and sales objectives.
• Partner with internal and external stakeholders to identify risks opportunities and corrective actions related to demand and supply planning.

Order & Data Management

• Coordinate cross-functional efforts to ensure accurate product pricing and customer master data.
• Support resolution of customer operational issues to minimize service disruptions and revenue impacts.

Customer Service Performance & Reporting

• Own reporting and analysis for OTIF (On-Time In-Full) performance shortages service failures chargebacks and customer fines.
• Identify trends root causes and opportunities to improve supply chain performance and customer service metrics.
• Prepare and present performance updates and recommendations to internal stakeholders.

Transportation & Supply Chain Analytics

• Monitor transportation and logistics performance trends affecting customer service and inventory flow.
• Analyze shipment patterns freight performance and fulfillment metrics to proactively identify operational risks.
• Partner with Supply Chain and Logistics teams to support continuous improvement initiatives.

Product Innovation & Commercial Support

• Lead operational deployment activities for new product launches item transitions and product specification changes.
• Manage sales sample coordination and inventory requirements related to new product introductions.
• Ensure accurate execution of item setup packaging updates and customer onboarding requirements.

Sales Operations Support

• Provide analytical and operational support to Sales Operations Senior Managers and commercial leadership.
• Develop reporting customer scorecards business reviews and operational insights to support strategic decision-making.
• Participate in cross-functional projects aimed at improving processes systems and customer service performance.

WHAT YOULL BRING TO ALCON:

Bachelors Degree or Equivalent years of directly related experience (or high school 10 yrs; Assoc.6 yrs; M.S.0 yrs)

The ability to fluently read write understand and communicate in English

2 Years of Relevant Experience

PREFERRED QUALIFICATIONS:

• Experience in Sales Operations Supply Chain Customer Operations Demand Planning CPFR or related functions.
• Experience supporting retail wholesale distribution or eCommerce customers preferred.
• Exposure to forecasting replenishment inventory management and customer service metrics.
• Strong understanding of CPFR demand planning and order management processes.
• Knowledge of EDI transactions customer item setup and pricing management.
• Advanced analytical and problem-solving skills with strong attention to detail.
• Proficiency in Microsoft Excel Power BI SAP and reporting tools.
• Strong organizational skills with the ability to manage multiple priorities.
• Effective communication and cross-functional collaboration skills.
• Ability to identify trends recommend actions and drive issue resolution in a fast-paced environment.

HOW YOU CAN THRIVE AT ALCON:

• Benefit from working in a highly collaborative environment.
• Join Alcons mission to provide top-tier innovative products to enhance sight enhance lives and grow your career.
• Alcon provides robust benefits package including health life retirement PTO and much more!

Alcon Careers

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation marital or veteran status disability or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to and let us know the nature of your request and your contact information.