Sr. Associate, Product Management – Applied AI Platforms

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The Senior Associate Product Manager supports the strategy delivery adoption and responsible operation of the organizations enterprise large language model (LLM) portfolio with primary focus on ChatGPT Enterprise and Claude Enterprise; including chat api and coding related products. This hands-on role translates user and stakeholder needs into product priorities coordinates execution across U.S.- and India-based teams and improves access support enablement governance and cost efficiency.

Essential Job Functions & Duties:

(25%) Platform Administration and Operational Excellence: Lead hands-on administration of enterprise AI platforms including workspace configuration access provisioning license and permission management SSO/RBAC coordination user lifecycle processes API access intake governance checks and operational documentation. Identify and implement opportunities to automate standardize and streamline recurring workflows.

(20%) Product Operations and Global Delivery Management: Provide product direction priorities requirements user stories and success criteria to India-based operations and execution teams. Coordinate sprint planning backlog refinement cross-time-zone handoffs asynchronous updates delivery reviews dependency management structured feedback and blocker resolution.

(20%) Product Strategy Roadmap and Platform Evolution: Support product strategy multi-quarter roadmaps operating models and prioritized backlogs for ChatGPT Enterprise Claude Enterprise approved LLM APIs Codex Claude Code and related tools. Evaluate new features models and vendor releases for enterprise fit risk usability and business value; coordinate pilots release planning configuration changes product enhancements communications and rollout activities.

(15%) Governance Risk and Responsible Use: Maintain usage policies acceptable-use guidance access standards governance documentation and operating procedures in partnership with Security Compliance Legal Finance and AI governance stakeholders. Identify and escalate potential misuse control gaps and emerging risks while balancing appropriate safeguards with usability and business enablement.

(10%) User Support Adoption and Enablement: Own the end-user experience across onboarding access configuration adoption and support. Serve as a U.S.-hours escalation point diagnose product and workflow issues coordinate technical resolution and improve intake routing ownership escalation and service-level expectations. Partner with Learning & Enablement Innovation and Citizen Development to develop training materials product guides FAQs office hours prompt examples and responsible-use resources.

(10%) Developer Enablement Measurement and Stakeholder Communication: Support approved LLM APIs and coding tools by defining access models onboarding processes usage standards cost and rate-limit considerations developer guides starter templates prompt libraries and reference patterns. Monitor adoption active usage onboarding completion satisfaction support quality license utilization platform performance and costs; recommend product budget license and process improvements. Communicate product status decisions risks dependencies and outcomes to technical teams business stakeholders and leadership.

Perform other duties and contribute to related initiatives as assigned.

Minimum Qualifications:

• Bachelors degree in computer science business information systems or a related field required

• 3 years of experience in product management technical product ownership platform operations or a related field including experience supporting enterprise SaaS AI API developer-platform or technical-enablement products.

• Working knowledge of enterprise LLM products and APIs including ChatGPT Enterprise Claude Enterprise Codex Claude Code or comparable platforms; product lifecycle and backlog practices; access provisioning and support workflows; prompt and model concepts; adoption and enablement methods; usage governance cost controls and responsible AI principles.

• Familiarity with identity management SSO RBAC API security usage controls or rate limits is preferred.

• Strong product judgment requirements definition roadmap and backlog management stakeholder alignment analytical problem-solving documentation facilitation and written and verbal communication skills.

• Able to prepare product briefs user guides release communications requirements and leadership updates and to use tools such as Azure DevOps Confluence and Microsoft 365.

• Able to balance strategic product thinking with hands-on operational follow-through; translate user feedback into prioritized improvements; coordinate distributed teams across time zones; manage multiple priorities; and work effectively with technical risk finance enablement and business partners.

• English proficiency required.

The pay rate range for this job position are listed below. Actual compensation is influenced by a variety of relevant factors including but not limited to applicants skills prior experience qualifications degrees professional certifications work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.

The national pay rate range is $66100 to $114020

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