Sr. Associate Enterprise Applications

When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Hines is seeking a proactive execution-oriented Sr. Associate Enterprise Applications to own and advance a portfolio of business-critical technology platforms. This role combines application ownership technical problem-solving business partnership and delivery leadership. The successful candidate thrives in a fast-paced environment moves comfortably between strategy and hands-on execution. Reporting to the Director of Enterprise Applications this individual will partner across business functions IT and external vendors to improve application performance simplify processes deliver integrations and shape a scalable secure enterprise application landscape. Responsibilities include but are not limited to:

• Own assigned enterprise applications end to end including roadmap configuration adoption performance lifecycle controls and continuous improvement.

• Partner with the Director to translate business priorities into practical application strategies and measurable delivery plans.

• Supervises administrator team of at least one other team member and provides support and guidance to team members.

• Lead implementations enhancements upgrades integrations and cross-functional projects from discovery and requirements through testing rollout and stabilization.

• Work closely with business stakeholders and the Business Transformation Group to map workflows challenge inefficient processes and design solutions that leverage existing platforms before introducing new tools.

• Collaborate with architecture engineering data security and support teams to ensure reliable APIs integrations data flows access controls and interoperability.

• Act as an escalation point for complex application issues; identify root causes coordinate vendor resolution and reduce recurring incidents.

• Manage vendor relationships service performance product roadmaps licensing considerations and enhancement opportunities.

• Evaluate emerging capabilitiesincluding generative AI AI agents workflow automation low-code tools and intelligent document processingfor practical governed business use cases.

• Champion data quality responsible AI adoption privacy security and regulatory requirements including protection of personal and confidential information.

• Guide administrators analysts and external partners; set priorities communicate clearly and drive accountability for outcomes.

• Define and track operational and project measures such as adoption service quality delivery milestones risk reduction and efficiency gains.

Minimum Requirements include:

• Understanding of application security data governance privacy change management and IT service management practices.

• Bachelors degree in computer science information systems business technology or a related discipline preferred; equivalent professional experience considered.

• 8 years of relevant IT enterprise applications business systems or technology delivery experience; equivalent demonstrated expertise will be considered.

• 5 years of experience in supervising team of admins analysts and/or outsourced partners

• Proven ownership of enterprise SaaS or business-critical applications including implementations enhancements production support and vendor coordination.

• Working knowledge of system integrations APIs middleware identity/access management and enterprise data flows.

• Experience leading cross-functional initiatives and coordinating internal teams or external partners; formal people management is a plus not a prerequisite.

• Strong analytical judgment communication stakeholder management and ability to balance competing priorities with minimal oversight.

• Familiarity with IT service management frameworks (e.g. ITIL) and support processes for enterprise applications.

• Ability to bridge technical and business needs effectively.

• Experience with enterprise IT projects and diverse technologies

• Excellent communication and organizational skills.

Preferred Experience and Knowledge

• CRM platforms particularly Salesforce (Sales Cloud reporting workflows integrations and platform governance); experience with comparable enterprise CRM solutions is also valued.
• Real estate and investment-management applications or workflows including investor relations fundraising investment management asset/property management leasing and finance. Familiarity with platforms such as ARGUS Juniper Square Anduin Yardi or JD Edwards is beneficial.
• Practical exposure to AI-enabled enterprise capabilities including generative AI copilots agentic workflows intelligent automation and the governance needed to deploy them responsibly.
• Experience assessing SaaS portfolios identifying overlapping capabilities improving data quality and optimizing vendor spend.

At Hines we believe the built world is ultimately about people. As one of the worlds largest privately held real assets firms we bring nearly seven decades of investment development and management experience to work that shapes cities and communities around the world.

Our people make that possible. Across 29 countries more than 4600 colleagues bring different perspectives and expertise to Hines with opportunities to take on meaningful responsibility learn from leaders across the business and build a career with room to evolve. We support that journey through professional development competitive rewards comprehensive benefits and a culture grounded in trust and high standards.

Hines is proud to be named to Fast Companys annual list of the Worlds Most Innovative Companies for 2024.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.