Sr. Analyst, Retail Technology

We believe that difference sparks brilliance so we welcome people and ideas from everywhere to join us in stretching whats possible.

At Tapestry being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition our creativity is unleashed. This global house of brands Coach and Kate Spade New York was built by unconventional entrepreneurs and unexpected solutions so when we say we believe in dreams we mean we believe in making them happen. Were always on a journey to becoming our best but you can count on this: Here your voice is valued your ambitions are supported and your work is recognized.

A member of the Tapestry family we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestrys commitment to equity inclusion and diversity.

We believe that difference sparks brilliance so we welcome people and ideas from everywhere to join us in stretching whats possible.

At Tapestry being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition our creativity is unleashed. This global house of brands Coach and Kate Spade New York was built by unconventional entrepreneurs and unexpected solutions so when we say we believe in dreams we mean we believe in making them happen. Were always on a journey to becoming our best but you can count on this: Here your voice is valued your ambitions are supported and your work is recognized.

Job Title: Senior Analyst Retail Technology

Primary Purpose: The Senior Analyst Retail Technology will support the execution of Tapestrys global Store Experience Transformation by delivering and sustaining modern secure and scalable retail technology solutions across store environments. This role will partner closely with cross-functional teamsincluding infrastructure InfoSec engineering and business stakeholdersto deploy and support technologies such as POS RFID traffic analytics and mobile platforms.

The successful individual will bring strong technical expertise operational execution capability and collaborative communication skills contributing to global initiatives while ensuring adherence to security compliance and performance standards.

The successful individual will leverage their proficiency in Global Retail Technology to...

Technology Deployment & Support

Support deployment and configuration of retail technologies including cloud based POS RFID traffic counting mobile devices and payment terminals

Assist with hardware rollout execution ensuring standards are met across store environments

Provide operational support for production systems including troubleshooting and continuous improvement

Device & Identity Management

Administer and support endpoint environments across iOS Windows and MacOS devices using Intune and Jamf

Support implementation and maintenance of Entra ID (Azure AD) and Conditional Access policies

Develop and maintain automation scripts (PowerShell VBS) to improve operational efficiency and system reliability

Security & Compliance Awareness

Ensure adherence to PCI-DSS requirements in store technology environments

Follow established security and compliance guidelines when managing devices systems and configurations

Partner with InfoSec teams to align on best practices for secure implementations

Program Execution & Agile Delivery

Contribute to project execution using Agile/Scrum methodologies including sprint planning backlog updates and deliverable tracking

Support implementation timelines issue resolution and escalation as needed

Participate in pilot programs and assist in scaling solutions globally

Cross-Functional Collaboration

Collaborate with global teams across regions functions and time zones to support consistent delivery

Communicate effectively with both technical teams and business stakeholders

Provide clear status updates and documentation related to deliverables risks and progress

AI-Enabled Operations & Insights

Use AI-assisted tools and data-driven insights to help identify trends improve support processes accelerate issue triage and enhance operational decision-making across retail technology environments

Support evaluation and adoption of AI-enabled capabilities where appropriate including automation analytics and intelligent support tools while aligning with security and compliance standards

Apply sound judgment in the responsible use of AI to improve productivity documentation quality and service outcomes without compromising accuracy privacy or governance requirements

The accomplished individual will possess...

Technical Skills

Hands-on experience with:

Windows scripting (PowerShell; VBS in production environments)

Entra ID / Azure AD and Conditional Access policies

Endpoint management platforms (Intune Jamf)

Familiarity with:

Retail systems including POS RFID traffic analytics and mobile device ecosystems

Store hardware configuration and rollout processes

AI & Automation

AI literacy with the ability to use AI-assisted tools to improve analysis documentation support workflows and operational efficiency

Exposure to intelligent automation data analysis or predictive insights that support troubleshooting reporting and service optimization

Understanding of responsible AI practices including attention to data quality privacy security and appropriate human oversight

Security & Compliance

Foundational understanding of PCI-DSS standards

Awareness of secure device and identity management practices

Program & Delivery Knowledge

Working knowledge of Agile/Scrum frameworks

Exposure to project-based delivery and cross-functional coordination

Collaboration & Communication

Strong cross-functional communication skills

Ability to translate technical tasks into clear updates for stakeholders

Proven ability to work effectively within a global matrixed organization

An outstanding professional will have...

• Experience supporting retail or store technology environments
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to learn and adapt to new technologies and business needs
• Practical curiosity about AI-enabled tools and the ability to apply them responsibly to improve efficiency insight and service outcomes

Education

• Bachelors degree in Information Technology Computer Science or related field (or equivalent experience)

Our Competencies for All Employees

• Courage: Doesnt hold back anything that needs to be said; provides current direct complete and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people up down and sideways inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each persons career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring promotion compensation transfer training discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry Inc. at Competencies for All Employees

Courage: Doesnt hold back anything that needs to be said; provides current direct complete and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people up down and sideways inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each persons career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring promotion compensation transfer training discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process please contact Tapestry People Services at 1- or

Visit Tapestry Inc.

Base Pay Range

Here are some of the benefits that we offer: Medical insurance Dental insurance Vision insurance 401 (K) Paid Paternity and Maternity leave Commuter Benefits Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.