Sr Analyst, Customer Supply Chain

Key Responsibilities

1. Service KPI Management

Own ORDD CFR and broader service KPI tracking for assigned scope ensuring performance is visible actionable and aligned to customer and business priorities

Own customer forecast accuracy including forecast value add and forecast bias and track outcomes from weekly demand control review actions

Develop maintain and enhance service scorecards that provide clear visibility to trends risks and opportunities across customers categories and service metrics

Analyze service performance identify key drivers and lead corrective actions to closure with internal teams and external partners

2. Away From Home Power BI Developer

Create enhance and maintain Away From Home Power BI tools and dashboards within Customer Supply Chain

Build scalable reporting solutions with clear metrics and stakeholder-ready views that improve visibility to service performance drivers and streamline reporting for internal and external stakeholders

3. Customer Policy Governance

Own tracking and governance of customer fines fees and deductions ensuring visibility to financial exposure root-cause themes and resolution status

Develop maintain and enhance governance scorecards to monitor fines disputes corrective action plans and policy-related performance trends

Lead corrective action plans and dispute workflows ensuring timely documentation follow-up and resolution tracking across internal teams and external partners

4. Continuous Improvement

Build own and scale Collaborative Planning Forecasting and Replenishment (CPFR) to improve forecast alignment cross-functional collaboration and execution consistency for an AFH Customer

Lead continuous improvement projects using Lean and Six Sigma methods to reduce supply loss stockouts and service disruptions

5. Process Documentation and Knowledge Transfer

Document processes standard work and reporting routines to enable repeatable execution and effective knowledge transfer

Coach and support junior analysts to scale consistent performance routines reporting discipline and analytical capability.

Requirements

Bachelors degree in Supply Chain Operations or related field

Minimum 5 years of experience in supply chain logistics or operations with a focus on service management analytics CPFR and cross-functional execution

Proven track record of driving service excellence strengthening performance visibility and improving customer supply chain execution

Strong analytical problem-solving and project management skills

Excellent communication and collaboration skills with the ability to work effectively across cross-functional teams and external partners

Experience with Lean and Six Sigma methodologies and tools

Proficiency in Microsoft Office particularly Excel and experience with data analysis and visualization tools including Power BI

Preferred Qualifications

Masters degree in Supply Chain Operations or related field

Experience with foodservice distribution companies

Familiarity with food industry trends and challenges

APICS CPFR or related certification

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz strategy and values.

New Hire Base Salary Range:

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidates geographic region job-related knowledge skills and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare protection and savingfor the future we offer plans tailored to meet you and your familys needs. Coveragefor benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events resources and learning opportunities that inspire aphysical social emotional and financial well-being lifestyle for our employees and their families.

Youll be able to participate in a variety of benefits and wellbeing programs that may vary by role country region union status and other employment status factors for example:

• Physical - Medical Prescription Drug Dental Vision Screenings/Assessments

• Social - Paid Time Off Company Holidays Leave of Absence Flexible Work Arrangements Recognition Training

• Emotional Employee Assistance Program Wellbeing Programs Family Support Programs

• Financial 401kLife Accidental Death & Dismemberment Disability

Location(s)

Kraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.In order to ensure reasonable accommodation for protected individuals applicants that require accommodation in the job application process may contact for assistance.