Sr Accounts Receivable & Collections Analyst, SRS

At Azentanew ideasnew technologiesand new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development clinical and advanced cell therapies for the industrys top pharmaceutical biotech academic and healthcare institutions globally. Within Azenta the Sample Repository Services (SRS) business provides industry-leading biobanking sample storagelogistics laboratory services and specimen management solutions that help customers safeguard and maximize the value of their critical biological materials.

HowYoullAdd Value:

The Senior Accounts Receivable & Collections Analyst will improve cash collection and help transform the SRScollectionsfunction. This experienced individual contributor will own a customer portfolio resolve complex past-due balances and build more effective processes for prioritizing accounts managing disputes forecasting receipts and reporting results.Working with Finance Billing Commercial Project Management and Operations you willidentifywhy invoices go unpaid and drive corrective action. Successrequireshands-oncollectionsexpertise sound judgment and demonstrated experience turning recurring problems into lasting process improvements.

WhatYoullDo:

Collections and Customer Account Ownership

• Own collection activity for an assigned business-to-business customer portfolio; prioritize accounts by aging balance risk and payment history to improve cash flow and reduce overdue receivables

• Engage customer accounts payable procurement and business contacts to resolve payment barriers secure commitments and follow through on promised payments whilemaintainingproductive relationships

• Reconcile customer accounts and investigate short payments deductions unapplied cash and invoice discrepancies with Billing and Cash Application; document actions owners and next steps

• Escalate payment risk and unresolved balances promptly; recommend payment arrangements credit reviews or other action within established policies and approval requirements

Dispute Resolution and Business Partnership

• Lead resolution of complex disputes involving purchase orders pricing service documentation customer portals or billing accuracy; coordinate internal owners and drivetimelyclosure.

• Identifyrecurring causes oflate paymentand partner with Commercial Project Management Billing and Operations to prevent repeat issues and improvethe customerexperience.

Process Improvement and Financial Transformation

• Assess currentcollectionspractices and implement consistent account segmentation outreach cadences escalation paths dispute tracking and standard operating procedures

• ChampionAzentasLean culture through root cause analysis and practical improvements that reduce manual work rework and time to collect

• Partner with Finance Systems and IT to improve ERP data reporting andcollectionsworkflows; support requirements definition testing and adoption of automation and system changes

• Shareexpertiseand coach colleagues on complex accounts and effectivecollectionspractices; lead improvement projects through influence and follow-through

Cash Forecasting Reporting and Controls

• Prepare portfolio-level cash collection forecasts based on open invoices customer commitments and dispute status; explain actual receipts versus forecast

• Build actionable reporting on overdue balances aging migrationdayssales outstanding promise-to-pay performance and dispute resolution time; distinguish cash recovery from credits and write-offs

• Present key risks collection opportunities and actions to Finance leadership; measure whether process changes deliver sustained improvements

• Maintainaccurateaccount records and supporting documentation;providecollectability insights to Accounting and support close and audit requests while following approval and control requirements

WhatYoullBring:

Required Qualifications

• Minimum of 5 years of progressive experience in business-to-business collections accounts receivable or credit and collections including direct ownership of complex customer portfolios

• Demonstrated success improvingcollectionsprocesses with measurable results such as lower past-due balances faster dispute resolution improved cash forecasting or reduced manual effort

• Strong understanding of the invoice-to-cash process including billing payment terms account reconciliation deductions dispute management and cash application

• Experience using an enterprise ERP or receivables platform; advanced Excel skills including pivot tables lookups and analysis of large account-level datasets

• Strong customer communication negotiation analytical and problem-solving skills; ability to influence internal partners and independently manage competing priorities

• Bachelors degree in Accounting Finance Business Administration or a related field or an equivalent combination of relevant education and professional experience

Preferred Qualifications

• Experience with Oracle ERP and reporting or automation tools such as Tableau Power BI or Excel Power Query

• Experience in life sciences healthcare oranothercomplex business-to-business services environment with recurring and project-based billing

• Experience improving a decentralized or shared-servicescollectionsfunction implementing financial systems or applying Lean or other structured improvement methods

Join us and help enable lifechanging discoveries by keeping critical life science systems running reliablyevery day.

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*This position is currently not eligible for any employment sponsorship.*