Specialty Pharmacy Supervisor of Patient Services
Job Location:
Portland, OR - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Location: Remote with onsite travel as needed in the West Coast region (WA OR CA)
Are you a pharmacy professional who thrives in a leadership role and is passionate about improving patient care team performance and operational excellence We are seeking a Supervisor of Patient Services to support and develop a high-performing team while driving workflow efficiency collaboration and service excellence across our patient services operations.
In this role you will partner closely with the Manager of Patient Services to oversee daily operations evaluate productivity and workflows mentor team members and help ensure exceptional support for both patients and internal stakeholders.
Provide support to the Manager of Patient Services as well as workflow/productivity evaluation and supervision of team members.
Lead coach and develop a team of up to 10 FTEs
Review staff messaging and Epic pools to ensure timely completion of work
Support FFT communications and resolve delivery slip concerns
Troubleshoot workflow questions and provide real-time guidance to Pharmacy Liaisons
Monitor PA Log activity and identify operational gaps
Evaluate TelemetryRx completion and coordinate coverage as needed
Observe workflows and provide coaching and performance feedback
Assist with weekly staff meetings and rollout kickoff calls
Promote collaboration between refill technicians pharmacy liaisons pharmacy operations staff and PSC staff
Recommend and implement workflow improvements in partnership with the Manager of Patient Services
Identify opportunities to enhance patient interactions and operational efficiency
Support onboarding and new-hire access requirements
- High school diploma or equivalent
- 3 years of pharmacy technician experience
- 1 years of Pharmacy Liaison experience preferred
- State registration and national CPhT certification required (or obtained within an agreed timeframe)
- Strong leadership and coaching abilities
- Excellent organizational skills and attention to detail
- Outstanding interpersonal and communication skills
- High integrity and professionalism
- Dependable collaborative and patient-focused
- Proficient in Pharmacy Operating Systems EMRs and Microsoft Office
Discretion and confidentiality are essential as this position involves highly sensitive patient information private data and personnel-related matters.
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Noticeand .
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Solid computer skills are required including proficiency in Microsoft Office tools (Outlook Teams Word Excel and PowerPoint) for communication documentation and data management as well as navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
About Company
Maximize patient outcomes and system-wide growth with Shields' specialty pharmacy solutions. Discover how we can benefit your organization today.
