Specialty Operations Manager

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk grab a bite (or a cup of coffee) work out or get a check-up we invest in you so you can find your inspiration.

Your Impact

The primary purpose of this role is to oversee a team of Specialty Operations Consultants and Specialty Operations Sr. Analysts. This role will manage the development and implementation of projects best practices and process improvements for an assigned specialty operations client group. This role supports the day to day store specialty operations including sales service technology omni-channel and store communications.

What You Will Do

• Oversees the development and implementation of store improvement tools and processes including workload planning and timelines.

• Provides coaching feedback and training to direct reports to help with their development and performance.

• Collaborates cross functionally to understand the needs of the business to effectively deliver projects best practices and process improvement initiatives.

• Schedules regular meetings with Specialty Operations Consultants and Specialty Operations Sr. Analysts to deliver field feedback and initiate process for developing process improvements and recommendations.

• Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI current/future state and cost savings.

• Provides regular written and verbal communication to Director Specialty Operations and/or assigned client group;s on initiatives updates.

• Identifies and recommends vendors (as needed) to support the design and implementation of store projects best practices and process improvements.

• Communicates continuous improvement solutions to Director Specialty Operations and assigned client group.

• Leverages customer facing technology to improve productivity and efficiency.

• Works directly with key stakeholders to deliver on business needs often requiring time in the field.

Minimum Qualifications

• Bachelors degree Business Management Operations or related field or equivalent years of experience in lieu of education requirement if applicable

• 6 Years Related Industry Experience (Installation Repair or US Home Improvement)

• 6 Years Experience in data analytics performance reporting

• 1-3 years of experience leading teams and managing direct reports

Preferred Skills/Education

• 6 Years Experience in a Store Operations role (with an emphasis in Install and/or Specialty Sales experience)

About Lowes

Lowes Companies Inc. (NYSE: LOW) is a FORTUNE100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowes employs approximately 300000 associates and operates over 1750 home improvement stores 540branches and 120distribution centers. Based in Mooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.