Specialty Facility Coordinator

Manage assigned work orders from initiation to completion including creating follow-up work orders for PM-identified repairs and ensuring timely vendor execution and client updates

Coordinate onboarding and management of preferred service providers including maintaining vendor assignments pricing and system data (CMMS and customer portals)

Create update and maintain PM/RM schedules ensuring timely receipt accurate documentation and proper storage of inspection reports within CMMS and designated master folders

Maintain and track inspection schedules compliance documentation and customer reporting including KPIs metrics and status updates for escalations

Ensure timely receipt and resolution of inspection monitoring and service invoices partnering with Accounts Payable and account teams as needed

Review preliminary billing data to ensure accurate coding to customer GL accounts

Communicate effectively with internal teams customers and vendors including proactive escalation management and status reporting

Respond to specialty-related emergencies during designated support hours

Participate in internal meetings and cross-functional collaboration to support operational alignment

Other duties as assigned

Education

(HS Diploma Under/Graduate Degree etc.)

An associate degree from a two-year college and/or equivalent experience is required; a bachelors degree is preferred.

Business Experience

(prior years work/related experience)

Professional Experience: One to three years of experience in a fast-paced professional environment is required.

Preferred Industry Experience: Experience in the fire and life safety industry is preferred.

Licenses/Certifications

Valid drivers license

Language Skills

Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Technical Qualifications & Skills

Ability to prioritize competing demands and deliver results in a fast-paced dynamic environment

Ability to adapt to evolving business needs shifting priorities and changes in assigned responsibilities or service areas

Demonstrated ability to work independently with minimal supervision

Demonstrated sound judgment and decision-making skills including the ability to recognize when issues require escalation and follow appropriate escalation protocols

Strong problem-solving organizational and time-management skills

Demonstrated customer focus and commitment to professional timely and high-quality service delivery

Ability to build effective working relationships and collaborate across cross-functional teams

Demonstrated reliability accountability and attention to detail

Proficiency in Microsoft Office applications including Outlook Excel and Word