Specialist, Shorex Inventory and Operations

HollandAmerica Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel inviting guests to savor the journey.

The Shorex Inventory and Operations Specialist is responsible for assisting in the development of destination-based guest programs for the Holland America Line and Seabourn brands including shore excursions and overland tours while building and managing the inventory. This role will participate in shore excursion product development quality control compliance database maintenance activity planning cost audit and shipboard support.

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Responsibilities:

Inventory Management and Optimization

• Build manage audit and negotiate tour inventory of up to 150000 individual tour departures including initial allotment build and waitlist management. Identify distressed inventory whether due to waitlist or underperformance and suggest content adjustments/cancellations as well as tour retail adjustments to drive volume. Produce reports and monitor inventory sales against plan for their region and actively seek opportunities for growth to ensure revenue targets are met or exceeded. This encompasses support for our Groups team.

Database Management Planning & Operational Administration

• Manage Shorex Repository MXP pre/post database tour and operator information and compliance requirement items. Interface tour details and costs from bidding tool into database (MXP and the Shorex Repository) this includes shore excursions images processing based on guidance from Content Manager and Marketing. Provide product development department with necessary tools for analysis forecasting and development.

Manage itinerary changes and adjustments/cancellations for region of responsibility

• Promptly action itinerary changes by negotiating with vendors and adjusting inventory for new changed and/or cancelled calls. Work closely with Shore Excursion call center and shipboard teams to amend bookings and communicate updates to the guests and travel agents on changes and product-related information. Ensure communication to guests travel agents and internal departments is accurate and timely.

Customer service

• Bring critical information and issues to Management before they affect operations and productivity. Act as Call Center point of contact for tour pre/post and port information requirements. Handle inbound calls from Customer Service & Res Help as well as Shore Excursion call as point of contact for ship staff onboard to assist with inquiries.

Compliance & Quality Assurance

• Audit to ensure data integrity between bidding tool and database. Prepare and manage reconciliation process for omitted tour operator appointments.

• Review update and create manuals and other reference materials including new procedures and job aids as required by system enhancements and/or process changes.

Knowledge & Skills:

• Scope: This role will typically be challenged with ensuring we have sufficient capacity to sell and to always negotiate best departure times and additional space to prevent guests from being put on a waitlist which results in revenue loss and customer the event vendors are not able to accommodate additional space for the tours and/or hotels that run out of space this position is also challenged to work with the Product Manager to research and offer alternative options/solutions to capture the business and revenue. This role requires the ability to make judgment calls to either add or delete tour departures to maximize profitability and fulfil guest demand. Often the specialists must negotiate with tour operators to ensure the HA Group obtains maximum inventory and preferred departure times.

• Problem solving: Analyze inventory to provide feedback to Product Manager for tour program development. Prioritize and juggle tasks concurrently across multiple systems. Monitoring waitlists (find creative solutions to accommodate demand)

• Impact: This role directly impacts revenue growth guest satisfaction and profitability by ensuring the accurate setup and maintenance of tour inventory marketing material and operational data within company systems. Through effective inventory optimization forecasting and informed decisions regarding inventory allocation and cancellations the role maximizes sales opportunities while minimizing waitlists and lost revenue. By securing optimal inventory levels and identifying alternative solutions when capacity constraints arise this position supports both the companys financial objectives and the delivery of exceptional guest experience.

• Leadership: Work closely with onboard teams for inventory and operational support. Manage and negotiate tour operator inventory. Provide support to the Product Manager as needed.

Essential/Minimum Qualifications:

• Shipboard/Hospitability Industry experience preferred.

• Proficiency in Microsoft Word Excel and PowerPoint. MXP/database and Polar experience preferred.

• Ability to multi-task prioritize and problem solve in a deadline-oriented atmosphere.

• Flexibility in terms of dealing with changing priorities and dealing with multiple projects simultaneously.

• Analytical and results oriented.

• Technical ability and agility to navigate systems learn and use web-based tools troubleshoot and test.

Essential Experience Required:

• Minimum 2 years related experience preferred

• Shipboard or other travel industry experience highly desirable.

Travel: No or very little travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

This position is classified as Hybrid. As a Hybrid role it requires employees to work from a designated Holland office Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.

Holland provides comprehensive and innovative benefits to meet your needs including:

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• BaseHourlyRange: $22.79 to $ range is applicable for the labor market where the role is intended to be salary isdirectly relatedto eachcandidatesqualifications and experience uniquely.

Our CultureStronger Together

Our highest responsibility and top priorityiscompliance environmental protection and the health safety and well-being of our guests the people in the communities we touch and serve and our shipboard and shoreside visit our site to learn more about our Culture Essentials Corporate VisionStatementand our Core Values at: Americais an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable lawsregulationsand ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process upon your request asrequiredtocomply withapplicable you have a disability and requireassistancein this application process please contact

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