Specialist, Customer Care
Job Location:
Wichita, KS - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe responsible and sustainable way. We sit at the heart of the supply chain partnering with producers and customers to source make and deliver products that are vital for living. By providing customers with lifes essentials we enable businesses to grow communities to prosper and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers food service customers and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry beef egg alternative protein salt oils starches sweeteners cocoa and chocolate.
The Salt Customer Service Specialist displays a strong customercentric mindset and independently manages strategic or advanced customer accounts. This role optimizes moderately complex to complex order and issue management proactively identifies risk and partners crossfunctionally to deliver a reliable and differentiated customer experience.
- Independently manage endtoend order processing for assigned customer accounts using order management tools
- Resolve moderately complex to complex order and issue management cases with limited supervision
- Proactively identify and mitigate order management risks through continuous improvement
- Communicate anticipated delays constraints or changes and provide timely alternatives to customers
- Partner with Commercial Supply Chain and other functions to resolve order exceptions and risks
- Serve as a customer subjectmatter expert (SME) for assigned accounts
- Conduct rootcause analysis and support process improvements
- Coach or mentor lessexperienced CSRs as needed
- Escalate only the most complex issues appropriately while owning resolution
- Engage with customers and handle escalations for unclear order issues resolving problems and identifying risks early
- Other duties as assigned #LI-JG3 #LI-Hybrid
Minimum Qualifications
- Bachelors degree in a related field or equivalent experience
- Minimum of two years of customer service or order management experience
- Experience navigating complex systems and tools with ease
- Experience in Customer service order and case management process and tools
Prefered Qualifications
- Experience in B2B customer-facing roles
- Supply chain experience
- SAP and Salesforce experience
- Advanced Microsoft Excel skills including Pivot Tables Power Query dashboards complex formulas VBA/macros and reporting automation
- Experience developing automated solutions using VBS scripting Python scripting or similar tools to support SAP TC2 processes data analysis and operational efficiencies.
- Location: Wichita KS
- Posted: Internal and External
- Relocation assistance is not provided for this role
- Schedule: M-F 8am - 4:30pm
Equal Opportunity Employer including Disability/Vet
At Cargill we care about your safety and want your job search experience to be a positive one. Unfortunately there are scams out there where individuals pretend to be Cargill recruiters to try to collect personal information or request payment. Please know that Cargill will never ask you for money during the hiring process and in most cases we only accept applications through our official careers site with the exception of some roles in our production plants. If something doesnt feel right or you have questions dont hesitate to contact us. To learn more visit our Notice on Fraudulent Job Offers.
Required Experience:
IC
About Company
Cargill, Incorporated is an American privately held global corporation based in Minnetonka, Minnesota, and incorporated in Wilmington, Delaware. Founded in 1865, it is the largest privately held corporation in the United States in terms of revenue.
