Spa Receptionist

Spa Receptionist & Attendant Department: Spa & Wellness Reports to: Spa Supervisor Exempt/Non-Exempt: Non-Exempt (Hourly) PRIMARY PURPOSE The Spa Receptionist & Attendant is responsible for supporting the daily operations of the spa by providing exceptional guest service maintaining pristine spa facilities and assisting with front desk and treatment flow needs. This role is essential in creating a calm welcoming and luxurious spa environment that reflects Forbes Five-Star standards and the values of Relais & Châteaux. With professionalism warmth and attention to detail the Spa Receptionist & Attendant ensures each guest experience feels intentional seamless and restorative from arrival to departure. KEY RESPONSIBILITIES Welcomes spa guests with warmth and professionalism providing clear communication about spa amenities services and expectations. Assists with spa reception duties including answering phones scheduling appointments guest check-in and checkout retail sales and processing payments. Maintains cleanliness organization and presentation of all spa spaces including relaxation areas locker rooms restrooms treatment rooms and back-of-house areas. Between services prepares locker and treatment rooms according to spa Standard Operating Procedures including linen changes sanitation and restocking amenities. Ensures towels robes slippers water tea and spa amenities are stocked fresh and beautifully presented at all times. Anticipates guest needs and responds promptly discreetly and graciously to requests or concerns. Supports therapists and estheticians by assisting with room flow laundry and operational needs during busy periods. Monitors spa equipment furniture and fixtures; reports maintenance or repair needs promptly. Maintains a safe clean and tranquil environment by following all safety sanitation and health regulations. Keeps storage linen and supply areas well-organized and properly stocked. Promotes teamwork and service excellence through clear communication and collaboration with spa and resort team members. Performs additional duties as assigned by the Spa Supervisor or Manager. QUALIFICATIONS High school diploma or equivalent required. Prior experience in luxury hospitality spa wellness or guest service roles preferred. Strong attention to detail with a commitment to cleanliness and presentation. Ability to work proactively remain calm in a quiet luxury environment and adapt to changing guest communication skills with a professional warm demeanor. Ability to maintain utmost confidentiality and discretion at all times. Ability to stand walk bend and reach for extended periods. Ability to lift and move up to 50 lbs. regularly. Comfortable using booking systems phones radios and internal communication tools. Ability to work weekends holidays and flexible shifts as needed. COMPENSATION Hourly plus gratuities and ranch feeSeasonal bonus Retail sales commissions This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills efforts duties responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time. The Ranch at Rock Creek is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. All employment decisions are made without regard to race color religion sex national origin age disability veteran status or any other protected status.