Spa Receptionist

• Welcome guests warmly and professionally while creating a calm inviting and luxury-oriented atmosphere  
• Schedule spa treatments fitness appointments wellness services and facility reservations accurately and efficiently  
• Provide detailed information regarding spa services fitness offerings retail products promotions and hotel amenities  
• Process guest check-ins payments retail transactions and appointment confirmations accurately  
• Maintain cleanliness organization and presentation standards within reception retail lounge and fitness areas  
• Coordinate guest requests and communicate effectively with Spa Therapists Fitness Attendants and operational teams  
• Monitor appointment schedules and support efficient guest flow throughout the spa and fitness facilities  
• Assist with retail merchandising inventory support and product presentation as assigned  
• Maintain confidentiality and professionalism regarding guest information and wellness services  
• Respond promptly and professionally to guest questions concerns and service recovery opportunities  
• Support spa events wellness programs VIP experiences and promotional initiatives as assigned  
• Follow all hotel policies sanitation procedures and workplace safety standards  
• Uphold luxury hospitality standards through professionalism appearance and exceptional guest engagement  

Qualifications :

• Previous spa wellness hospitality Front Desk retail or guest service experience preferred  
• Luxury hotel or spa experience preferred  
• Excellent communication and interpersonal skills  
• Strong organizational multitasking and customer service abilities  
• Ability to maintain professionalism and composure in a fast-paced guest-facing environment  
• Basic computer proficiency and experience with scheduling or POS systems preferred  
• Professional appearance and polished demeanor required  
• Ability to maintain confidentiality and discretion with guest information  
• Ability to work flexible schedules including mornings evenings weekends holidays and extended shifts as operationally required  
• High school diploma or equivalent preferred  
• Must be legally authorized to work in the United States  

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time