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Spa Concierge
Job Location:
Job Location:
Oak Brook, IL - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
16 August 2026 (16 hours ago)
Posted:
Application Deadline:
13 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Benefits:
- Employee discounts
- Opportunity for advancement
- Training & development
About Woodhouse Spa:
Founded in 2001 Woodhouse is a premier spa franchise with a fresh approach to self-care.
Offering signature massages facials body treatments rituals and more they provide guests a
holistic approach to wellness that lasts long after they leave the spa. With 86 locations
nationwide they are the gold standard of neighborhood spas powered by their commitment to an
unparalleled spa experience that focuses on total well-being. For more information visit them at
.
As a Spa Concierge you are the first and last impression for each guest who enters the spa making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guests experience is memorable and enjoyable from start to finish.
Founded in 2001 Woodhouse is a premier spa franchise with a fresh approach to self-care.
Offering signature massages facials body treatments rituals and more they provide guests a
holistic approach to wellness that lasts long after they leave the spa. With 86 locations
nationwide they are the gold standard of neighborhood spas powered by their commitment to an
unparalleled spa experience that focuses on total well-being. For more information visit them at
.
As a Spa Concierge you are the first and last impression for each guest who enters the spa making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guests experience is memorable and enjoyable from start to finish.
Primary Responsibilities:
- Serves as a steward of the Woodhouse brand.
- Serves as primary support for the spas manager therapists and guests.
- Ensures that every guest has a friendly inviting and memorable experience.
- Answers incoming calls and listens to our guests needs to schedule appointments or provide service recommendations and collect payment for services.
- Partners with the therapists to increase their guest retention by scheduling the guests next appointment during checkout and promoting the recommended products.
- Educates guests on the Woodhouse experience including a warm welcome introduction to our locker room and amenities and helping them to have a seamless experience.
- Drives service and retail sales by educating guests on products and services. Assists concierge team in reaching monthly retail sales goals.
- Remembers the small details that make Woodhouse Spa special - guests favorite and/or personal information like birthdays and anniversaries.
- Must be able to work weekends and some holidays.
- Must comply with all company policies and procedures.
- Regular and consistent attendance is required to perform the essential functions of this position.
- Must be able to work well with other Team Members Managers and interact with our guests.
- Assists with essential spa functions as necessary.
Qualifications:
- Ability to work in a fast-paced environment and maintain professionalism.
- Ability to pivot and navigate through change management.
- Comfortable interacting with guests in a spa setting.
- Comfort level with driving company sales goals and initiatives with a proven track record for retail sales.
- Proficiency in English language (reading writing and verbal).
- Computer proficiency.
- Previous customer service and telephone reservations experience.
Spa Concierge
- Classification: Part-Time
- 15-30 hours per week
- Weekends and some holidays required
Physical Demands:
- Ability to stand and bend over for extended periods of time.
- Ability to lift up to 45 lbs.
The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.
Compensation: $18.00 per hour
Passion Meets Purpose at Woodhouse
At Woodhouse we provide self-care that lasts. We believe that wellness and luxury should be accessible and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others Join us at Woodhouse where youll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001 Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages facials body treatments rituals and more we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85 locations nationwide we are the gold standard of neighborhood spas powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
About Company
Experience America's premier Woodhouse day spas offering luxury wellness treatments like massages, facials, nails, body treatments at locations nationwide.
