Solutions Engineer, SMB Tampa
Job Summary
At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!
Solutions Engineer WirelessThe Solutions Engineer (SE) partners with the Small & Medium Business (SMB) Business Sales team to sell T-Mobile for Business products and services by leveraging their strong technical skills experience and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business identify their business challenges and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions equipment and network. SEs provide technical support in sales presentations product demonstrations as well as providing answers to customers technical inquiries.
SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed SEs partner with Marketing Product Engineering Sales Ops and Care teams to provide feedback support special projects and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position.
Wireless Solutions Engineers (Wireless SE) also:
*Understand and present T-Mobile wireless network and related key technologies
*Maintain expert-level knowledge of wireless handsets mobile hotspots tablets and key wireless devices
*Maintain expert-level knowledge of wireless-related Value-Added Solutions
*Facilitate wireless network coverage analysis
*Discuss and assist with processing In-Building Coverage requests
*Understand and present product roadmaps as needed
*Understand and present network coverage/network build-out plans as needed
*Assist with post-sale support/escalations as needed
*High-level portfolio awareness of T-Mobile Global Wireline Solutions network solutions and technologies
Pre-Sales Activities:
Aligns to support 2 or more SMB sales teams in-market.
Participate in customer meetings primarily face to face.
Facilitate coverage analysis and review with customers.
Discuss and assist with processing In-Building coverage requests.
Uncover opportunities and recommend solutions
Understanding nuances and drivers
Design and architect services and solutions
Close technical hurdles
Prepare and present technical customer presentations
Present product roadmaps
Present network build-out plans.
Demonstrate wireless devices and solutions to customers.
Provide RFP technical input
Strategize with Sales team to improve Regional sales
Participate in account reviews with customers
Own customer technical relationships
Supports customer pilots.
Provides Subject Matter Expertise in at least one area of focus (SDWAN/Edge Security Mobile Internet/Routers etc.)
Technical Focus:
Maintaining technical knowledge by attend training in assigned areas
Maintaining adequate level of industry expertise
Pursue industry certification appropriate to role
T-Mobile wireless network and related key technologies
Wireless handsets mobile hotspots tablets and key wireless devices
Wireless-related Value-Added Solutions
High-level understanding of T-Mobile Global Wireline Solutions network products and technologies.
Post-Sales Activities:
Ensure a positive customer experience
Assist w/ high-level support and troubleshooting
Open tickets and engage appropriate support resources
Train Sales on technical topics product updates Tech Talks
Customer Trainings
Product/Network/Marketing road-show webinars
Provides Training and Mentoring to Associate SEs as required.
Also responsible for other Duties/Projects as assigned by business management as needed.
High School Diploma/GED
Bachelors DegreeSTEM area of study strongly preferred.
4-7 yearsExperience in telecommunications IT administration or network engineering roles with a professional track record of successful solution sales managing internal/external relationships in a matrix environment.
Experience supporting Small and Medium Business accounts.
Technical Leadership
Project Management
CommunicationExcellent oral and written communications; strong interpersonal skills.
SalesExperience with Sales Methodologies.
ApplicationsProficiency with business application software.
Strategic LeadershipAbility to provide strategic direction in a leadership role.
Technical PresentationsAbility to create and deliver technical presentations.
Subject Matter Expertise in at least one area of focus (SDWAN/Edge Security Mobile Internet/Routers etc.)
Minimum Qualifications
- At least 18 years of age
- Legally authorized to work in the United States
- High School Diploma or GED
At T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .
Never stop growing!Required Experience:
IC
About Company
Grow Your Career. Grow With One Join Us #WeAreOne We are driven. We are family. We are One. When you join MobileOne, you join a team of friends who work as hard as they play. You’ll learn how to be a leader, make bank, and most importantly, have fun along the way. With over 200 […] ... View more