Solutions Engineer
Job Location:
Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
11 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and seeking technologists and problem solvers who thrive in fast-paced environments love collaborating with great talent and approach every day like its Day 1.
Were a globally diverse team with hubs in New York City Mountain View Latin America and Indiato bring the best minds together. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey.
Were a globally diverse team with hubs in New York City Mountain View Latin America and Indiato bring the best minds together. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey.
Were hiring a Solution Engineer who can deeply understand the business and technical challenges that define our customers in the enterprise space. The right candidate for this role is a creative technologist who loves to help organizations fully realize the value of ASAPP solutions while at the same time providing deep technical expertise and partnership
What youll do
- Partner with Account Directors to evangelize position and sell the technical and business value of the ASAPP platform
- Lead interactive collaborative discovery sessions and workshops to understand current technologies customers overall business pain strategic opportunities and decision criteria with the C- level sponsor IT and the primary decision-maker (CX Leaders Chief Digital Officer)
- Partner with Account Directors in navigating large enterprise accounts by providing distinct perspectives based on technical experience and domain expertise
- Deliver rich and compelling product demonstrations to educate stakeholder audiences on how ASAPP will solve their specific needs
- Work with customer Product and IT departments to understand and address technical security networking and integration requirements
- Scope analyze and summarize customer objectives and recommend a comprehensive technical solution that meets business needs
- Act as a bridge between prospects and the ASAPP Product and CX organizations providing critical market feedback in a quickly evolving space
What youll need
- 2-5 years of Pre-sales and/or Business Value experience at the Enterprise level in the software industry
- Possess excellent communication skills - adept at speaking with C-level executives (Chief Digital Officer and Head of CX) and technical business owners within the IT organization
- Natural curiosity scrappiness and determination to figure out how things work fix and improve them
- Ability to travel to customers (national territory)
- A deep understanding of enterprise technical environments ideally with experience in the Customer Experience or Contact Center space
What wed like to see
- Early-stage software preferably SaaS technical pre-sales (SE) experience
- Experience working in a fast-paced high-growth software company where change is a constant
- Consultative approach - can create a long-term compelling vision and join the customer in partnership on their journey to solve their most significant challenges
- Worked on complex 7 figure transformational deals not transactional out-of-the-box deals
- Experience working with Fortune 50/Fortune 100 customers
Benefits
- Competitive compensation with stock options
- Comprehensive medical vision and dental insurance
- 401k matching
- Fitness and wellness stipend
- Mobile phone reimbursement
- Mental well-being benefits
- Professional learning and development stipend
- Parental leave including adoptive and foster parents
- 3 weeks paid time off (increases with tenure) and unlimited sick leave
$160000 - $173000 a year
The listed salary range reflects base compensation addition this role includes an annual variable and a compelling equity grant comprised of stock options.
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status. If you have a disability and need assistance with our employment application process please email us at emailprotected to obtain assistance. #LI-AG1 #LI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
Improve customer experience and radically increase CX performance at the same time. This AI-Native® software platform provides AI-driven predictions on what agents should and do throughout each interaction and increasingly automates routine tasks before, during, and after the conversa ... View more
