Solutions Engineer, Implementation & Delivery–E-AI NYC, Austin TX & San Fran

Solutions Engineer Implementation & Delivery E-AI

NYC Austin TX or San Francisco CA

$150k to $200k

We need someone with 37 years of experience in solutions engineering implementation engineering or technical account management who has owned end-to-end technical implementations for enterprise SaaS customers. You should be comfortable working across APIs system integrations and configuration-heavy platforms and have a track record of driving successful customer go-lives in complex multi-stakeholder environments. Bonus points if youve worked at a high-growth startup have CRM implementation experience or come from a consulting-to-PM background with strong technical foundations.

Responsibilities

• Own the full technical implementation lifecycle for enterprise housing customers from sales handoff through scoping configuration testing and go-live
• Partner closely with Sales on deal handoffs and with Customer Success Managers and Engagement Managers to deliver a seamless coordinated customer experience
• Scope implementation requirements with customers map their workflows and translate them into actionable implementation plans tailored to their operational model
• Manage multiple concurrent implementations across product verticals ensuring each customer is set up for long-term success from day one
• Travel on-site to customer locations (25% travel) to build relationships and manage implementations in person
• Work within the data and API layer managing integrations understanding customer data trends and ensuring correct data migration into their platform
• Serve as the internal voice of the customer synthesizing implementation learnings into actionable feedback for Product and Engineering teams
• Contribute to scalable internal assets including playbooks configuration templates and onboarding frameworks that raise the bar for the broader team
• Hand off completed implementations to post-implementation Solutions Engineers (Product Experts) for ongoing support and optimization

Tech stack

• APIs System Integrations SQL Looker Tableau BI Tools SaaS Platforms AI/ML Platforms CRM Platforms Data Migration

Education

• Bachelors Degree CS or Engineering (Required)