Solutions Consultant

Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.

The Mission of Enterprise Solutions Team at Toast is to help our largest customers solve their biggest tech needs and make critical decisions through Toast solutions and partnerships and the Solutions Consultant plays a critical role as part of that mission.

As a Solutions Consultant youll get to work directly with upmarket customers and be an advisor to them as they tackle their toughest challenges through technology. Youll help our customers make strategic tech decisions propose new solutions and integrations and lead cross functional efforts to pilot and scale these solutions at established brands while driving SaaS revenue for Toast.

A day in the life (Responsibilities)

• Strategy: Partner with executive leadership within our customers to interpret their business objectives collaborate on the technical roadmaps and products (Toast and partner integrations) and influence key decisions about new technologies to drive customer and Toast growth.
• Execution and Project Planning: Scope and lead key technical deployment projects for key customers coordinating efforts across Toast teams our partners and customers organization.
• Cross functional management: Coordinate across internal teams to help our customers solve their challenges and identify scalable solutions for sales and profitability growth
• Relationship management: Mitigate risks and issues as key technical point of contact across technical and systems functions
• Problem Solving and Decision Making: Help our customers solve their most pressing challenges when it comes to Toast and integrations balancing short and long term priorities
• Solution Advocate: Represent our customers needs to our Toast internal product and solutions teams helping our teams prioritize roadmaps and feature enhancements with largest ROI

What youll need to thrive (Requirements)

• 3-5 years externally facing consulting/solutioning experience
• Strategic thinker with ability to prioritize issues and provide solutions that address key challenges
• Experience driving technical projects to conclusion
• High ownership mindset with demonstrated ability to drive work forward in ambiguous or fast-changing environments
• Strong executive presence ability to engage and influence externally with polished presentation (slides and verbal) skills
• Ability to scope projects and lead cross functional teams
• Experience working with upmarket customers including regional mid-market or enterprise accounts
• Strong API knowledge and experience with technical integrations

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at base salary range for this role is listed below. The starting salary will be determined based on skills experience and geographic addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) equity and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.