Solutions Architect

The Opportunity

Are you ready to make a tangible impact at one of Americas fastest-growing e-commerce companies At Lab Alley were building the Amazon of Chemicals and were looking for top talent to drive our continued growth. This role offers the exciting chance to design optimize and scale our core digital infrastructure bridging the gap between our complex e-commerce storefront backend logistics and advanced customer relationship management platforms. You will get to orchestrate high-availability integrations learn to navigate the unique architectural challenges of a rapidly scaling chemical distribution network and pioneer modern cloud solutions. Youll be an integral part of a dynamic team directly influencing our customer experience and operational excellence. If youre eager to learn thrive in a fast-paced environment and are committed to making things happen this could be the growth opportunity of a lifetime!

Responsibilities: What Youll Do We believe in clear expectations and these are the core responsibilities that will define your success in this role:

• Requirements & Business Analysis (core)
• Partner with stakeholders across Customer Success Operations Finance Sales and Marketing to gather clarify and document business and technical requirements.
• Author clear complete Business Requirement Documents (BRDs) and functional specs and hand them off to the development team for build.
• Participate in daily development stand-ups; help prioritize sequence and unblock work.
• Own and continuously improve how requirements are captured documented and tracked - from initial intake through delivery.
• Cross-Functional Technical Liaison
• Serve as the single point of contact for technology questions and requests from CS Operations and Finance.
• Triage incoming requests: resolve those that dont require development directly with the relevant department and escalate those that do.
• Translate non-technical business needs into actionable technical work and translate technical constraints back into plain language for stakeholders.
• Development Workflow & Ticket Management
• Own the intake and routing of website change requests submitted by Marketing and other departments through Asana.
• Create scope and manage development tickets in Jira; ensure they are well-defined prioritized and traceable from request to release.
• Keep requesters informed on status timelines and outcomes - closing the loop on every request.
• Solution Architecture & Integrations
• Help design scalable secure solution architectures supporting high-volume e-commerce transactions and customer data synchronization.
• Map and support robust API integrations across our B2B e-commerce platform (Adobe Commerce / Magento) CRM warehouse management and third-party logistics.
• Evaluate existing systems and propose practical improvements to maximize uptime data integrity and cross-platform communication.
• Governance & Documentation
• Maintain comprehensive current system and process documentation.
• Help establish technical guardrails security/compliance practices and disaster-recovery considerations across the stack.

Qualifications & Expertise: What Youll Bring Were looking for individuals who are not only skilled but also eager to grow with us.

Must-Haves:

• Proven experience as a Business Analyst Solutions Architect or a Technical Project Coordinator - preferably in an e-commerce or high-growth environment.
• Demonstrated ability to gather requirements from non-technical stakeholders and document them clearly (BRDs functional specs user stories).
• Strong technical fluency: comfortable translating between business needs and engineering work scoping development tasks and reasoning about integrations and data flows.
• Hands-on experience with project/issue-tracking tools such as Asana and Jira and with Agile/Scrum practices including daily stand-ups.
• Exceptional communication organization and problem-solving skills with the judgment to know what can be resolved without development and what needs to be escalated.
• Exceptional problem-solving abilities and the strategic mindset needed to align technical solutions with fast-moving business goals.

Nice-to-Haves:

• Experience integrating modern B2B e-commerce platforms (like Adobe Commerce/Magento) with advanced marketing automation and customer relationship tools.
• Familiarity with API design data-pipeline integrations and cloud infrastructure (AWS or Azure).
• Exposure to warehouse management systems (WMS) ERP/inventory and third-party logistics integrations.
• Familiarity with the data compliance and logistics challenges unique to chemical manufacturing distribution or highly regulated industries.

About Lab Alley

Lab Alley is making waves! Were proud to be recognized by Inc. 5000 as one of Americas fastest-growing private companies and as one of the fastest-growing e-commerce companies in Austin TX. Our mission is simple: to provide easy access to essential chemicals on-budget on-time every time. Were building the Amazon for Chemicals and were committed to doing it right.

Our workplace culture:

Our core values are an integral part of our success defining who we are.

We bring our core values to life in everything we do at Lab Alley. Therefore every hire is aligned with our core values:

CARE:

We care about people and take pride in our work.

COMMITMENT:

We believe success is characterized by our commitment to continuous improvement.

GENUINE:

We believe in being real authentic and direct with those around us.

GROWTH:

Lab Alley encourages continual learning and leads with curiosity.

INITIATIVE:

To be successful we always strive to make things happen!

INNOVATION:

Lab Alley is driven by a relentless pursuit of innovation constantly seeking new ideas technologies and approaches to enhance the experiences of our customers.

WORK ETHIC:

We believe a strong work ethic is about being fully engaged resilient and focused on tasks to ensure each project receives attention and consideration.

Beyond our work we believe in giving back. With every purchase made through our e-commerce website we partner with Ecodrive to plant a tree contributing to a healthier planet and improved socio-economic conditions.

Benefits & Logistics

We invest in our teams well-being and growth:

• Comprehensive Benefits: Medical Dental Vision Short Term Disability Life & Accidental Death & Dismemberment Supplemental Health Insurance Wellness Program Employee Discount Program.
• Financial & Time Off: 401k Paid Time Off.
• Growth Opportunities: Organized team events professional development and clear career growth paths.

This is a full-time position. This role reports to eCommerce Technology Manager.

Note: Lab Alley uses E-Verify for all positions and conducts background checks.

Dont meet every single requirement Studies have shown that members from some under-represented groups are less likely to apply for jobs if they dont meet every single qualification. At Lab Alley we are dedicated to building a diverse and inclusive workplace so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles and we are excited about hearing from you. Lab Alley is an equal opportunity employer and considers all applicants for all positions without regard to race color religion sex national origin age disability veteran status sexual orientation gender identity or any other characteristic protected by law.

Please note: Lab Alley is not accepting unsolicited resumes or candidate submissions from staffing agencies for this the absence of a signed agreement with Lab Alleys People Operations leader no fee will be paid for any candidates submitted by agencies. All unsolicited resumes will be considered the property of Lab Alley. Agencies should not reach out to our team members. To see if we are establishing new relationships with agencies you may send your information to

Required Experience:

Staff IC