Solutionhealth Platform Engineer IT Full Time HYBRID

Come work at the best place to give and receive care!

Job Description:

*This position is not eligible for employer-sponsored work authorization now or in the future. Applicants who require sponsorship will not be considered.

*Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process.

*Must live local to Manchester/Nashua NH

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse strategic and innovative focusing on patients community clinicians outcome safety and quality. Its an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The Platform Engineer is the second tier in the Platform Services engineering career ladder and serves as a fully contributing individual contributor responsible for the reliable operation administration implementation and continuous improvement of enterprise platform services. This role is one level above the Associate Platform Engineer and is expected to perform work with greater independence technical depth judgment and accountability. Reporting to the Manager IT Platform Services the Platform Engineer supports and maintains infrastructure platforms across cloud and on-premise environments including servers virtualization storage data center technologies cloud services SQL platforms email services monitoring tools automation tools backup platforms and related technologies that support clinical administrative and business operations. The Platform Engineer independently executes assigned operational project lifecycle and service management responsibilities while escalating appropriately for complex architecture design or high-risk decisions. This role troubleshoots incidents fulfills service requests implements approved changes supports patching and upgrades contributes to automation and standardization maintains accurate documentation and partners with peer IT teams cybersecurity application teams vendors and business stakeholders. The position demonstrates the organizations mission values and standards of behavior while serving as a dependable technical resource and developing toward more advanced senior engineering responsibilities within the tiered Platform Services role structure.

What Youll Do:

• Independently support daily operation monitoring maintenance documentation and improvement of assigned enterprise platform services under the direction of the Manager IT Platform Services
• Perform service requests operational checks ticket updates monitoring reviews backup validations patch follow-up tasks capacity reviews and troubleshooting activities within assigned scope
• Apply documented procedures standards implementation plans change controls access requirements validation steps and escalation paths to ensure safe and reliable work execution
• Participate in and execute assigned incident response service restoration request fulfillment change implementation project support maintenance windows and lifecycle activities
• Escalate incidents risks failed procedures unclear requirements security concerns capacity issues service dependencies or potential patient care impacts promptly and accurately
• Maintain accurate work notes knowledge articles support procedures inventory records diagrams and operational documentation for assigned platform services
• Administer and support physical and virtual server storage backup monitoring data center cloud SQL email and infrastructure management tasks within assigned scope
• And more.

Who You Are:

Education: Associate degree technical certificate completion of a relevant IT training program or equivalent combination of education certifications and hands-on technical experience.

Experience: Minimum of three (3) years of directly related IT infrastructure operations systems administration cloud server storage virtualization SQL email data center automation backup monitoring or related platform engineering experience.
Licensure/certification: Relevant infrastructure cloud Microsoft virtualization server storage database cybersecurity automation or related technical certification; or ability to obtain an approved role-relevant certification within 12 months of hire. ITIL Foundation certification within 12 months of hire.

Knowledge: Working knowledge of enterprise infrastructure concepts including servers operating systems virtualization storage backup monitoring networking dependencies cloud services SQL platforms email services secure configuration practices service dependencies and operational risk management.

Why Youll Love Us:

• Health dental prescription and vision coverage for full-time & part-time employees
• Short-term disability long-term disability and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!

Work Shift:

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation disability status veteran status or any other characteristic protected by law.