Solutionhealth Director, Enterprise Service Management & Portfolio Operations Full Time

Come work at the best place to give and receive care!

Job Description:

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse strategic and innovative focusing on patients community clinicians outcome safety and quality. Its an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The Director Enterprise Service Management & Portfolio Operations is accountable for the strategic direction governance and operational effectiveness of the enterprise capabilities that manage how technology demand is captured prioritized governed delivered supported and continuously improved across the health system. This role provides leadership for ITSM Process Operations ServiceNow and enterprise service management platforms Identity and Access Management (IAM) platforms and other applications as assigned.

The Director also provides enterprise oversight for standardized project and portfolio management processes procedures reporting disciplines capacity visibility and forecasting and portfolio metrics without assuming Human Resources responsibility for PMO staff or direct people management authority over the PMO function. The Director ensures that portfolio governance service management practices workforce technology platforms and organizational processes work cohesively to align resources investment decisions operational priorities and service delivery outcomes. Acting as a trusted advisor to business and technology leaders the Director establishes the frameworks standards and operational disciplines necessary to support organizational growth workforce effectiveness and high-quality service addition to role specific responsibilities all Directors within the Information Technology organization are expected to lead with enterprise perspective disciplined execution and a strong service mindset.

Directors are accountable for translating organizational and clinical strategy into sustainable outcomes through effective portfolio stewardship leadership of leaders and trusted partnership with clinical and business stakeholders. This role requires consistent demonstration of the organizations mission values and standards of behavior; commitment to inclusive high-performing teams; and adherence to shared operating principles that balance reliability agility and continuous improvement in support of safe high-quality patient care.

Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process.

What Youll Do:

Strategy Portfolio & Organizational Accountability

Lead portfolios leaders and outcomes with clarity integrity and accountability in direct support of the organizations mission to provide safe high quality patient care. Accountable for the overall health value alignment and maturity of multiple services products platforms or functional domains often through other leaders

Translate enterprise and clinical strategy into actionable priorities operating models and investment decisions while ensuring consistency with organizational values standards governance and architectural direction. Establish and sustain a clear strategic direction for their portfolio that aligns technology investments with clinical operational and organizational priorities.

Product/Platform Portfolio Specific Responsibilities

Provides strategic leadership for enterprise service management portfolio operations workforce technology platforms and governance functions that enable the effective planning prioritization delivery support and continuous improvement of technology services across the organization

Establishes and maintains enterprise governance frameworks for demand management portfolio management project delivery service management resource planning and operational performance ensuring alignment between organizational priorities available capacity and technology investments.

Core Leadership Culture & Values Alignment

Reflects and reinforces the organizations mission vision beliefs core values and standards of behavior across multiple teams and leaders

Promotes psychological safety inclusion trust and respect particularly within leadership teams and cross functional partnerships.

Leadership of Leaders & Talent Stewardship

Leading coaching and developing managers and senior staff ensuring leadership capability consistency and succession readiness

Setting clear expectations for leadership behavior performance and accountability across their portfolio.

And more.

Who You Are:

Education: Bachelors degree in Healthcare Information Technology Business or related field (or equivalent substantial progressive work experience certifications and education) Required

Licensure/Certification: At least one certification relevant to primary areas of portfolio responsibilities (ServiceNow PMP ITSM/ITIL Six Sigma etc) ITIL Foundation Certification (within 60 days of hire) Advanced ITIL certification (within 6 months of hire) Required

Experience: Minimum of seven (7) years of progressively responsible experience in Information Technology Healthcare Technology Business Operations Service Management Portfolio Management Project Management or related disciplines including a minimum of three (3) years of leadership responsibility with direct oversight of leaders teams programs services products platforms or operational functions Required

Why Youll Love Us:

• Health dental prescription and vision coverage for full-time & part-time employees
• Short-term disability long-term disability and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!

Work Shift:

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation disability status veteran status or any other characteristic protected by law.