Solution Experience Lead Austin Customer Welcome Center

Description -

The Customer Welcome Centers (CWCs) are the epicenter of HPs Executive Engagement Strategy. We are looking for a passionate leader to join our Customer Experience Program in Austin CWC. The role based onsite in Austin offers a unique opportunity to join the Customer Experience team and have full exposure to exciting technologies and innovative businesses at HP Inc.

This is a highly visible role representing one of the worlds leading IT Companies to its most valuable customers and partners through a robust and diverse executive briefing program. The successful candidate will be an energetic and confident self-starter who is detail oriented with excellent communication presentation and people skills. This role will work closely with sales product/solution teams marketing and executive teams across the company including the C-suite to provide exemplary support and organization around critical senior-level sales meetings. Between customer events this role will also monitor the CWCs KPIs execute traffic programs and contribute to complex projects.

An ideal candidate will hold mastery and recognized authority on relevant subject matter related to HPs technical portfolio including Hybrid Systems Personal Systems Print and Video Conferencing Solutions and Services or has demonstrated ability to master similar topics.

Key Responsibilities

• Plan manage and facilitate executive briefings general sessions and presentations from initial request to post-event follow-up. Design and customize the customer experience journey for Palo Alto CWC and content based on account-specific needs to identify and deploy best solutions

• Lead discovery and agenda planning acting as the technical advisor for visit/briefing agendas with Sales ensuring every step aligns with customer priorities and our solution capabilities.

• Prepare with purpose: lead pre brief calls to gather customer insights / pain points.

• Translate needs into solutions: Translate ITDMs requirements into tailored technical solutions and demo paths that make value tangible.

• Lead technical tours: Host product deep dives and lead immersive technical tours during customer visits at the Austin CWC.

• Supports deployment and execution of customized customer experience for assigned segment/product/solutions.

• Coordinate with various departments to gather relevant information Subject Matter Experts attendance and materials for briefings.

• Develop and maintain briefingschedules ensuring all parties are informed of updates and changes.

• Liaise with executives staff and external stakeholders to ensure briefing objectives are met.

• Oversee the creation and distribution of briefing materials such as presentations agendas and reports.

• Learn and maintain a current knowledge of HP products strategy and storytelling as well as stay updated on industry trends and current events to ensure content is relevant engaging and informative.

• Capture customer feedback through approved channels; leverages learnings to improve CWC experience and provide insight to stakeholders throughout HP.

• Evaluate the effectiveness of briefings and implement improvements as necessary.

• Coordinates initiatives that support Customer Experiences Program

Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science Marketing Business Administration or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 8 years of work experience preferably in technical role project management product management program management or a related field or an advanced degree

Qualifications

• Superb organizational and project management skills.

• Excellent verbal and written communication skills.

• Proficient level of English. Additional languages would be a plus.

• Experience in Video Conferencing Solutions.

• Consultative Approach: Ability to uncover technical pain points and align solutions to business outcomes.

• Content Development & Presentation: Skilled in creating and delivering engaging technical content.

• Customer-Centric Mindset: Deliver technical experiences that drive success.

Preferred Skills

• Presentation and storytelling skills: able to select from large amounts of content and articulate it in a sensitive and targeted way.

• Familiarized withconsultative selling.

• Strong attention to detail and problem-solving skills.

• Strong interpersonal skills; ability to work as part of a team.

• Ability to maintain confidentiality and handle sensitive information.

The pay range for this role is $105050 to $161800 USD annually with additional
opportunities for pay in the form of bonus and/or equity (applies to United
States of America candidates only). Pay varies by work location job-related
knowledge skills and experience.

Benefits:

HP offers a comprehensive benefits package for this position including:

* Health insurance
* Dental insurance
* Vision insurance
* Long term/short term disability insurance
* Employee assistance program
* Flexible spending account
* Life insurance
* Generous time off policies including;
* 4-12 weeks fully paid parental leave based on tenure
* 11 paid holidays
* Additional flexible paid vacation and sick leave (US benefits overview
compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time
with or without notice subject to applicable law.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal