Solution Business Analyst (korean Bilingual REQUIRED)

We are seeking a motivated and detailoriented Solution Business Analyst (Staff) to support and operate enterprise IT asset and workspace management solutions. The ideal candidate is selfdriven takes ownership of daily operations and contributes to delivering a seamless experience for internal customers. This role is highly crossfunctional and works closely with IT Security Finance and engineering teams to ensure stable and efficient service operations.

Responsibilities:

• Support and operate IT asset and facility management services (e.g. business phones AV assets) for internal customers and users
• Coordinate with internal teams to ensure smooth stable and efficient service operations
• Identify understand and document market and customer needs collaborating with engineering teams to translate requirements into product features
• Analyze product and market data through interactions with sales customer success teams and end users
• Collaborate with IT Security and Finance teams to enhance mobility and workspace management solutions
• Monitor competitive landscape and contribute to competitive strategy discussions
• Create update and maintain solution documentation including user manuals marketing materials and operational reports

Qualifications :

• Bachelors degree preferred or equivalent relevant work experience
• 13 years of experience in IT asset management corporate employee service operations or project management
• Proficiency in Microsoft Office applications (Excel Word PowerPoint)
• Preferred experience with product management or enterprise SaaS product support (3 years)
• Strong communication coordination and project management skills
• Fluency in Korean is required including the ability to prepare business reports in Korean.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract