Solution Architect (Network Infrastructure)

RESPONSIBILITIES

• Manage opportunities and assist sales teams in the preparation delivery presentation and negotiation of multi-site rollout and managed services proposals contracts and pricing.
• Respond to RFPs RFQ s and proactive bids while working closely with all teams to develop the win strategy competitor evaluation and creating differentiated value propositions.
• Develop a deep understanding of Blackbox services capabilities.
• Lead the design and partner with delivery to develop execution strategy for multi-site rollout services and managed services ensuring seamless deployment and standardized configurations across diverse geographic locations.
• Lead collaboration with SMEs from other pre-sales engineering groups to provide technical input where needed.
• Engineer deployment solutions for network refresh projects working closely with clients to modernize legacy infrastructure while minimizing downtime and business disruption.
• Drive infrastructure refresh initiatives including server storage and network hardware upgrades aligned with evolving business and technology requirements.
• Define support models and resource planning for Smart Hands services enabling on-site technical assistance across various customer environments.
• Design scalable and flexible frameworks for on-demand support including SLA-based engagements to handle ad-hoc technical requirements across IT infrastructure domains.
• Collaborate with Structured Cabling SMEs to engineer solutions that are compliant with standards and optimal network performance.
• Coordinate and deliver detailed Wi-Fi site surveys including predictive and physical surveys to ensure optimal coverage capacity and performance for enterprise wireless networks.
• Plan and manage deployment solutions for Wireless Access Point replacement and refresh projects ensuring minimal user impact and improved wireless experience across all business-critical areas.

KNOWLEDGE SKILLS & ABILITIES

• Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the clients needs into solutions.
• Experience of solutioning on deals involving multi-site rollouts managed services network refresh projects Smart Hands services on-demand support structured cabling projects (both copper and fiber) Wi-Fi site surveys and Access Point (AP) replacement and refresh projects etc.
• Understanding various managed services pricing models such as per port resource based ticket based onsite remote or Hybrid.
• Strong understanding ofPre-sales/Solutions process and activities with hands-on experience good bid/project management skills ability to manage multiple bids simultaneously.
• Ability to develop and deliver technical presentations with customers and tailor content to audience as appropriate.
• Display sustained energy and determination to meet challenging deliverables within stringent timelines.
• Ability to work independently with diverse & global teams and interact confidently with customers and internal stakeholders at all levels.
• Fluent English written and verbal communication skills.
• Strong Microsoft office skillset with specific emphasis on Word Excel and Power Point.

EDUCATION AND EXPERIENCE

• Degree in a computer Science and Engineering or equivalent role relevant experience.
• 4 years in a customer/client facing technical role (Pre/Post Sales Sales Engineering Consulting Solutions Architecture Service Delivery etc.) with a strong knowledge of various network architectures virtualization Cloud Unified Communications and mobility solutions.
• 4 years of pre-sale experience developing multi-site rollout solutions and/or managed services solutions.
• ITSM training and certifications (ITILCOBIT etc.) is a plus.
• Extensive consulting experience providing large global customers with strategic and tactical planning for technology solutions.
• Demonstrated and verifiable track record of prior successful customer engagements (Examples of solution designs statements of work and/or technical project plans are required).
• Experience with enterprise OEMs with a specific emphasis on Cisco.

CERTIFICATIONS

Industry certifications ontechnology partners processes in one or more of the following preferred:

• ITIL

KEY TECHNOLOGIES

• Structured Cabling
• Wireless Networking
• Enterprise Networking
• Unified Communications

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