Software Technical Expert – OfficeTrack
Job Location:
Monthly Salary:
Posted on:
4 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Candidate Submission Requirements
- LinkedIn profile (Created before 2020) should preferably include the candidates current address and the experience must align with the resume.
- Ensure all must-have skills are clearly mentioned on the resume. Any updates made should be acknowledged/approved by the candidate.
- Original Drivers License last 4 digits of SSN and DOB (DD/MM) are mandatory.
Duration: (6 months) Client: AMDOCS Visa: US GC and EAD OPT is the last option
Rate: $55/hr on W2 or $65/hr. on C2C Top Requirement:
- Strong experience with OfficeTrack or similar Workforce Management / Field Service platforms
- Strong experience in dispatch and field operations workflows
- Experience with OfficeTrack implementations configuration and optimization
- Experience with process optimization and workflow automation
- Experience with enterprise integrations
- Experience with change management and rollout planning
- Artificial Intelligence
- Communication
- Change Management
- Process Automation
- Stakeholder Management
- Telecommunications
- Testing
- UI
- OfficeTrack
Our Client a multinational telecommunications technology company has an urgent and immediate need for experienced OfficeTrack Solution & Process Optimization consultants for a 3-month contract to support the design rollout and continuous improvement of the OfficeTrack platform across dispatch and field operations.
We are seeking a Software Technical Expert with solid experience in OfficeTrack implementations and Workforce Management operations. The ideal candidate will contribute to strategic configuration planning deployment execution workflow optimization and system enhancement initiatives to improve dispatch and field service efficiency.
- Strong expertise in OfficeTrack platform configuration and optimization
- Experience in Workforce Management solutions and field operations workflows
- Hands-on knowledge of rollout planning governance and operational execution
- Ability to work with enterprise integrations and process automation initiatives
- Design the OfficeTrack golden configuration with measurable acceptance criteria
- Build the phased rollout plan with change management (pilot expand scale)
- Design role-based permissions and system guardrails so manual workarounds become exceptions not the norm
- Identify UI pain points AI opportunities and automation opportunities across dispatch and field
- Design integration improvements between OfficeTrack and adjacent systems (Amdocs UKG etc.)
- Define and execute the test plan against the production-like environment using tools Iris mentioned
- Surface a continuous improvement backlog as the engagement progresses
- Experience with OfficeTrack or similar field service/workforce management platforms
- Strong background in dispatch field operations and workforce management systems
- Experience with enterprise integrations process optimization and workflow automation
- Knowledge of change management testing strategies and system governance
- Strong communication and stakeholder management skills
