Software Support Specialist

POSITION OVERVIEW

The Software Support Specialist is responsible for delivering key support/help desk support to on-site and corporate associates for

property management software related issues.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Act as system user administrator and subject matter expert for company enterprise software solutions not limited to prospect lead management resident and prospect portals Internet lead source (ILS) syndication applicant screening and payment processing systems

Perform tasks necessary to keep assigned projects and programs running smoothly such as records keeping resource

coordination scheduling and ensuring compliance in line with company best practices

Partner with various internal and external groups to define and recommend solutions that accommodate future innovation and

growth strategies

Continuously monitor and respond to property management and ancillary product service requests in the company internal user helpdesk system and deliver expeditious high-quality resolutions in accordance with service level agreements (SLA)

Escalation and continuous monitoring of internal user support concerns to third party vendor support as necessary

Consult product client support and review release notes to provide recommendations to the organization for upgrades/updates

Test and validate program modules of moderate complexity to meet specifications and procedures standards

Provide setup and/or installation support for payment scanning devices and like devices as applicable

Participate in planning and deployment meetings for new enterprise product implementations; complete new product

questionnaires and/or coordinate completion thereof with partnering departments communicate phased implementation

schedules to property operations and coordinate training of new product sets

User administration: user account maintenance security role and permissions password reset etc.

Participate in the creation of standards and compliance with Best Practices Procedures and Standards within the organization

Participate in all company Transition/Disposition Meetings and assists in the data migration of properties scheduled to operate

under Village Greens enterprise PM systems

Property Management Software transition prep as may be assigned

Perform due diligence file audits as may be assigned

Assist with the onboarding or disposition of properties as may be needed

Basic functional understanding of the products managed and maintained by other team members in the department

Be available for other duties as assigned by Supervisor

Always represents both Village Green and each owner in a professional and businesslike manner

Qualifications :

REQUIREMENTS

Consistently demonstrate professional positive and approachable attitude/demeanor and discretion

Exercise independent judgment

Possess good problem-solving skills.

Ability to travel on assignments on short notice.

Ability to handle multiple tasks in an organized and efficient manner.

Previous work experience with property management software and an understanding of the Microsoft Suite of programs

Demonstrate sensitivity in handling confidential information.

Must be team oriented and clearly communicate ideas to others.

Property operations background preferred.

Bachelors Degree preferred.

Demonstrate the essential Corporate Culture Profile

Additional Information :

Village Green is an equal opportunity employer committed to cultivating an inclusive and diverse workplace. We welcome and encourage all qualified individuals to apply regardless of personal characteristics or background.

As part of our hiring process all employment offers are contingent upon the successful completion of required background checks. Village Green maintains drug-free workplace locations and pre-employment drug testing is required.

We also participate in EVerify to confirm employment eligibility in accordance with federal law.

Remote Work :

No

Employment Type :

Full-time