Software Reliability Engineer

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview
Are you ready to join the Un-carrier movement
This role improves and protects software and systems supporting IT services by managing scalability availability latency performance security and capacity. This role supports the Subscription Product Engineering organization including in-house subscription and customer lifecycle platforms that support critical business operations and customer-facing services across production and non-production environments.
The role primarily involves designing and maintaining continuous integration and continuous delivery CI/CD pipelines and building applications on cloud-native platforms. The role differentiates itself by enabling continuous improvement of operational support through automation monitoring and reliability-focused practices across production and non-production environments. Success is measured by enhanced software delivery speed reliability operational efficiency platform stability and a consistent customer experience.
We are a team that encourages innovation and advocates an agile and open approach truly working and playing in the Un-carrier way!

Job Responsibilities:

• Apply DevOps automation tools to manage CI/CD pipelines and configuration for production and non-production environments.
• Perform environment management and automated server provisioning to support scalable infrastructure.
• Deliver software improvements that improve availability scalability latency and efficiency of IT services.
• Create and manage dashboards alerts logging standards and health checks to improve service quality supportability and visibility across services.
• Contribute to software delivery process improvements including cloud enablement containerization and deployment automation.
• Support cloud-native applications APIs microservices and platform operations across production and non-production environments.
• Troubleshoot production incidents participate in root cause analysis and support implementation of long-term reliability improvements with assistance from leadership and senior technical team members.
• Partner with Software Engineering DevOps and platform teams to improve application resiliency scalability and deployment automation under established technical direction.
• Contribute to operational readiness activities including release validation capacity planning disaster recovery support and environment support under the guidance of senior leadership.
• Participate in Agile ceremonies production support activities and continuous improvement initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience:

• Bachelors Degree plus 2 years of related work experience
  OR combination of education and experience deemed equivalent (Required)
• 2-4 years Relevant experience. (Preferred)
• Experience working in an Agile and DevOps environment. (Preferred)
• Experience in one or more of: C C# Java Perl Python Go or scripting experience in Shell and Perl. (Preferred)
• Experience in Continuous Integration/Continuous Delivery tools such as Jenkins Cloudbees etc. and other automation tools. (Preferred)
• Experience with DevOps tools such as Ansible Chef Puppet etc. Experience in Docker Kubernetes etc. is preferable. (Preferred)
• Experience in APM tool like AppDynamics logging tool like Splunk. (Preferred)
• Experience working in a cloud environment (public/private). (Preferred)
• Experience in migrating to cloud or cloud native environments. (Preferred)
• Experience supporting APIs microservices distributed applications or enterprise production platforms. (Preferred)
• Experience with infrastructure automation tools such as Terraform Ansible Chef or Puppet. (Preferred)
• Experience with observability or monitoring tools such as Splunk AppDynamics Dynatrace Grafana Prometheus or similar platforms. (Preferred)

Knowledge Skills and Abilities:

• DevOps (Required)
• Integration (Required)
• CI/CD pipeline support and deployment automation (Desired)
• Production and non-production environment support (Desired)
• Monitoring observability or operational support practices (Required)
• Knowledge of Site Reliability Engineering principles infrastructure automation and operational support practices.
• Knowledge of cloud-native architectures containerized workloads API integrations and distributed systems.
• Ability to analyze system performance identify reliability risks and support operational improvements.
• Ability to create operational documentation dashboards alerts and support runbooks.
• Ability to collaborate with software engineering DevOps and platform teams in Agile delivery environments.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $83900 - $151200

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.