Software Implementations Project Manager

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Join a globalleaderredefiningdental practice managementand do work Henry Schein Onewe are a team ofcarecatalysts: people who fuel innovation challenge the status quo and bring an entrepreneurial mindset to fuel innovation that enhances patient care and drivesreal resultsfor practices.

Wedontjust talk aboutimpact;we build it!Backed by a trusted reputation ourleaders foster an inclusive and supportive environment where we staysolely focused on our mission empowering you to think boldly collaborate creatively and grow. We havehigh expectationsfor performance and delivering results; as part of awinningteamyoullwork hard challenge the status quo and bring a growth mindset. Here your strengths are recognized your development matters and your winscelebrated.

The Software Implementations Project Manager is responsible to plan execute and oversee the project management activities related to the implementation of Henry Schein practice management Enterprise software and services to customers including mid-size to large group practice locations in private public and government sectors.

This position is Remote within the United States with up to 10% travel as needed

What you will do:

• Plan lead organize and control projects from beginning to completion

• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success including the recognition and handling of escalated customer issues

• Set appropriate customer expectations

• Ensure timely and effective customer service expectations are met and/or exceeded

• Deliver quality deliverables according to project timelines to ensure revenue recognition according to forecast

• Lead Current State and Future state consulting assessments around functionality and/or processes

• Build partnerships at all levels within the company begin to build partnerships externally

• Communicate with C-Level management both internally and externally

• Manage multiple/simultaneous implementation projects Resolve advanced customer escalations

• Track all correspondence and completed tasks to provide accurate record of account/project history

• Establish strong working relationships with other people and teams

• Resolve complex issues in effective ways

• Provide input into process improvement

• May participate in special projects or other duties as assigned

• Work towards and assisting in the achievement of individual team department and company goals

• Provide Engagement Managers and/or clients with updated implementation plans which may include project schedules project plans benchmark metrics communications documents etc.

What we are looking for:

• Typically 3to 5years or more of increasing responsibility in terms of any applicable professional experience

• Typically a bachelors degree or global equivalent in related discipline

• Project management experience and/or certifications (CAPM PMP Project etc.)

• Excellent verbal and written communication skills including both inbound and outbound phone calls

• Excellent documentation skills

• Advanced level experience with project management

• Professional appearance and presentation skills required

• Strong understanding of industry practices

• High proficiency with tools systems and procedures

• Good conflict resolution skills and ability to deliver difficult messages

• Excellent customer service and organization skills

• Advanced professional experience with both client/server and cloud based (SaaS) applications and services

• Advanced professional experience with regulatory compliance and requirements including HIPAA

• Great communication storytelling and presentation skills including the ability to turn complex data into clear compelling insights

• Good analytical decision-making and problem-solving skills with the ability to manage multiple priorities

• Demonstrated ability to build cross-functional relationships and navigate challenging conversations when needed

• Excellent ability to professionally understand and diffuse stressful situations

• Excellent computer skills including Microsoft Office applications CRM SaaS applications and internet browsers

• Excellent technical skills including (Network configurations WANs Citrix Virtual Server 3rd party ISPs Windows SQL Server hosted solutions etc.)

What will set you apart:

• Masters degree or global equivalent

• Hold one or more industry certification; professional certification may be required to advance

• Practice management software and services including Henry Schein solutions experience

Travel / Physical Demands

• Typically less than 10%. No special physical demands required

• This position will be working in an office or remote environmentutilizingtypical office equipment with travelrequiredfor client meetings industry conferences andprospectsite visits as needed

The posted base range for this position is $65000.00 - $90000.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience current skills location/labor market internal equity etc. This position is eligible for a target bonus not reflected in the posted range.

What youll gain as a #TeamSchein member

• A robust benefits package including health coverage retirement savings with company match paid time off parental leave wellbeing resources education support and MORE!

Henry Schein Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race color religion creed national origin ancestry disability that can be reasonably accommodated without undue hardship sex sexual orientation gender identity age citizenship marital or veteran status or any other legally protected status.

Unfortunately Henry Schein One is not currently hiring individuals residing in Delaware Hawaii North Dakota Rhode Island Vermont Puerto Rico and other US territories.