Software Engineer II, CRM
Job Location:
San Francisco, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
ABOUT THE JOB
The ACLU seeks applicants for the full-time position ofSoftware Engineer II in the Product and Engineering division of the Technology Department of the ACLUs National office in New York NY San Francisco CA or Washington DC.This is ahybrid rolethat has in-office requirements of two (2) days per week or eight(8) days per month.
TheACLU Technology Department is a broad umbrella covering both the ACLUs Analytics and its Product & Engineering teams two robust and innovative divisions that power the work of the department provides trusted dependable and impactful analytics engineering as well as product management and product designexpertisefor the partnership with experts across the ACLU the technology team delivers best-in-class solutions services and innovation that advance the ACLU mission and organizational priorities. The tech team strives to ensure the ACLU leads by example in the ethical use of technology by ensuring privacy and security standards are maintained directional insights are used to inform programming and business strategy best-in-class products are designed to get the ACLU message out into the world and grow the ACLU supporter base as well as to help steward high standards for algorithmic fairness accountability and transparency.
This position sits on the Product & Engineering team of the Technology Department. The Product & Engineering division includes engineers product managers product designers and project operations experts who build andmaintainengaging digital products and secure technical systems that accelerate the ACLUs mission as our nationwide guardian of rights and liberties.
This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).
WHAT YOULL DO
Reporting to theDirector of Engineering theSoftwareEngineerII(CRM) willbe responsible forsupporting ACLUs implementation of Blackbaud CRMcollaborating withother engineers designers productrolesand end usersto support the development deployment and maintenance of our cloud-based application. This role plays a critical role in ensuring that our systemisscalable secure and efficient.
The ideal candidate has hands-on experience in enterprise CRM software development cloud environments and automation and is eager to deepen their skills in engagement system customizations and contribute to the success of our mission-driven organization.
YOUR DAY TO DAY
- Provide Blackbaud CRM technical integration and customizationconfiguration and maintenance.
- Assist in the build and deployment of individual CRM related functions and products that impact constituent data within and across CRM ecosystem.
- Own specific features or components and implement within established patterns.
- Assistin code migrations in development environments.
- Continually work withfundraisingteamtofacilitatechanges and improvements they may need.
- Follow team establishedbest practices and policies relating to software developmentcode reviews.
- Work with teams to understand business objectives and refine complex feature solutions and make implementation decisions that are appropriate to the scope and complexity of the problem and consider long-term resourcing and technical maturity objectives.
- Ensure compliance with privacy and security regulations and ACLU board policies that protect consumer data through processes and tooling
- Ensure documentation functional and technical specifications are accurate clear and consistently updated with attention to tailoring communication so that both technical and non-technical stakeholders can easily understand and apply the information
FUTURE ACLUERS WILL
- Be committed to advancing the mission of the ACLU
- Center and embed the principles of equity inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
- Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts
WHAT YOULL BRING
- Demonstrated professional experience developing software for full-stackenterprisesystems in a productionenvironment
- Experiencecustomizing and extending large-scale fundraising CRMs or other enterprise-level constituent data systems
- Experience with source control using platforms like Azure Repos Git or similar and CI/CD experience
- Experience developing against MS SQL Server (writing performant queries functions stored procedures)
- Experience debugging software solutions for performance and reliability
- Experience working with and integrating data of varying formats and quality including third-party API integrations
- Experience debugging software solutions for performance and reliability
- Excellent communication and collaboration skills
- Familiarity C#
- Familiarity with JavaScript frameworks
- Familiarity with SQL CSV/JSON processing and ETL spiky workloads and large volumes of data
- Understanding of RESTful APIs and integration patterns
- Understanding of data warehouse design principles (e.g. star schema dimensional modeling)
- Knowledge of Blackbauds Software Development Kit (SDK) or prior experience developing with Blackbaud products preferred
- Knowledge around customizing within fundraising CRMspreferred
COMPENSATION
For over 100 years the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether its ending mass incarceration achieving full equality for the LGBTQ community establishing new privacy protections for our digital age or preserving the right to vote or the right to have an abortion the ACLU takes up the toughest civil liberties cases and issues to defend all people.
We know that great people make a great organization. We value our people and know that what we offer is essential not just their work but to their overall well-being.
At the ACLU we offer a broad range of benefits which include:
- Time away to focus on the things that matter with a generous paid time-off policy
- Focus on your well-being with comprehensive healthcare benefits (including medical dental and vision coverage parental leave gender affirming care & fertility treatment)
- Plan for your retirement with 401k plan and employer match
- We support employee growth and development through annual professional development funds internal professional development programs and workshops
OUR COMMITMENT TO ACCESSIBILITY EQUITY DIVERSITY & INCLUSION
Accessibility equity diversity and inclusion are core values of the ACLU and central to our work to advance liberty equality and justice for all. For us diversity equity accessibility and inclusion are not just check-the-box activities but a chance for us to make long-term meaningful change. We are a community committed to learning and growth humility and grace transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression anti-ableism and anti-racism internally as we are externally. Because whether were in the courts or in the office we believe We the People means all of us.
With this commitment in mind we strongly encourage applications from all qualified individuals without regard to race color religion gender sexual orientation gender identity or expression age national origin marital status citizenship disability veteran status and record of arrest or conviction or any other characteristic protected by applicable law.
The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online please email. If you are selected for an interview you will receive additional information regarding how to request an accommodation for the interview process.
The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.
Required Experience:
IC
About Company
The ACLU dares to create a more perfect union — beyond one person, party, or side. Our mission is to realize this promise of the United States Constitution for all and expand the reach of its guarantees.
