Software Development Manager, Customer Service, Endpoint Security

Do you want to secure Amazons most customer centric experiences As a Software Development Manager on the Endpoint Security Team youll build test and deploy technology and security solutions that are integral to how Amazons Customer Service Associates worldwide interact with customers every day.

Youll work across the entire technology stackfrom device firmware to cloud-scale data processing. Your solutions will handle billions of records in AWS while maintaining Amazons high security standards. Youll collaborate with teams across Amazon to continuously raise the security bar and enable Customer Service to introduce innovative customer experiences

Youll play a critical role in every interaction where Customer Service operations personnel access and handle customer data. This includes securing how associates view customer information how data moves across the network and how we protect customer trust at every touchpoint.

Key job responsibilities
You will independently manage a two-pizza team of engineers develop their careers and foster a culture of innovation and inclusivity. You will define what strategic investments we will deliver to deliver even more value to our customers even more quickly. You will be involved in three-year planning annual planning and business updates where our team states our plans and our progress. You will interact with other SDMs and their teams data professionals and product and program teams to build cohesive strategies to secure Customer Services endpoints.

A day in the life
You will work with your directs day in and day out helping them to solve problems and to advance their careers. On at least a weekly basis you will meet with the leadership team to discuss the broader teams biggest problems and how we are solving them. You will also interact with senior leadership as we make plans and review CS Security wide initiatives.

About the team
We are team dispersed across multiple locations but mainly in Seattle Toronto and Austin. As a security team responsible for products used day in and day out by Customer Service we must balance security with usability but recognize that the most secure products can also be the most usable products. Because of the complex nature of Customer Service we invest in solutions that allow us to flex and pivot quickly to meet an ever-changing business and security landscape.

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.

Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.

Training & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- 3 years of engineering team management experience
- 7 years of engineering experience
- 8 years of leading the definition and development of multi tier web services experience
- 3 years of Software Engineer Software Developer or related occupational experience
- 1 years of providing technical leadership and project management for all aspects of the software development lifecycle experience
- 1 years of developing large-scale multi-tiered distributed software systems using Java C# or C experience
- 1 years of developing large-scale multi-tiered distributed software systems using service-oriented architecture experience
- 1 years of developing large-scale multi-tiered distributed software systems using distributed programming experience
- Bachelors degree or foreign equivalent in Computer Science Engineering Mathematics or a related field
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations

- Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
- Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers
- Experience partnering with product or program management teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 184900.00 - 250200.00 USD annually