Software Development Engineer, Amazon Customer Service AI powered Content Solutions

We are seeking a talented leader with strong technical background to join our Customer Experience Products organization on the CS (Amazon Customer Service) Content Solutions this pivotal role you will be reimagining how we create and manage content in a Native AI-world distilling long-form CS help articles policies and standard operating procedures to their core underlying policy facts (Knowledge Artifacts). You will have the opportunity to influence a large group of product owners software engineers machine learning experts and data scientists globally as we build the foundation that AI powers customer service experiences across Amazon. This role will give you the chance to tackle challenges that influence millions of customers sellers and products around the world across diverse set of marketplaces languages and locales


Key job responsibilities
- Lead the design implementation and successful delivery of large-scale software efforts involving significant work on the CS Knowledge platform working backwards from customer needs to define vision and architecture.
- Architect and develop robust scalable services that handle millions of concurrent users and billions of requests
- Champion software development best practices by implementing both traditional methodologies and AI-enhanced tools for code standards testing and debugging
- Partner with diverse stakeholders to understand requirements priorities and processes serving as the primary point of contact for project deliverables across teams.
- Propose and implement new projects and system improvements setting clear measurable quality goals for your organization in a data-driven way that improves performance and cost efficiency.

A day in the life
As a Software Development Engineer youll be a technical leader helping drive decisions that impact critical customer experiences. Youll tackle complex technical initiatives head-on building high-quality scalable systems that serve our global customer base. Working closely with principal engineers youll help shape our technical architecture while maintaining direct ownership of key components.

About the team
This role sits within the Customer Experience Products organization on the CS Knowledge team. Our vision is a world where customer and associate-facing CS content is always relevant accurate complete and fresh and is served-up effectively across all channels. Were shifting the paradigm for content creation and maintenance moving from an output-driven approach based on static content types to a trusted set of artifacts about Amazon products services and policies that generate accurate consistent and personalized content in any form. Join our team to help build the foundation that powers customer service experiences across Amazon.

- 3 years of non-internship professional software development experience
- 2 years of non-internship design or architecture (design patterns reliability and scaling) of new and existing systems experience
- 1 years of designing and developing large-scale multi-tiered multi-threaded embedded or distributed software applications tools systems and services using: C# C Java or Perl experience
- 1 years of Object Oriented Design experience
- Bachelors degree or foreign equivalent in Computer Science Engineering Mathematics or a related field

- 3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Bachelors degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 143700.00 - 194400.00 USD annually