Software Configuration Administrator

Under limited supervision and in collaboration with Technology Development and Support (TDS) Enterprise Data Management (EDM) cybersecurity infrastructure service delivery business intelligence and business stakeholders the Software Configuration Administrator will be responsible for configuring automating deploying integrating securing monitoring and supporting a variety of enterprise applications and data platforms across cloud SaaS virtual and onpremises environments.

The successful candidate will demonstrate a proven ability to learn new technologies in a fastpaced environment and develop expertise across multiple platforms. This position requires strong analytical and logic skills an ability to follow established standards and procedures and a serviceoriented mentality with a high sense of ownership. The ideal candidate will show keen interest in diagnosing and solving technical problems using scripted and automated solutions.

Tasks will include but not be limited to configuration and maintenance of development test staging disasterrecovery and production environments; creation and improvement of automated deployment methodologies; troubleshooting issues across application database identity network and server layers; and supporting the reliability security and lifecycle of multiple enterprise systems including Qlik Sense Microsoft Power Platform SharePoint and associated dataintegration and masterdata environments. 

The Software Configuration Administrator shall be responsible for:

• Supporting platform data and development teams assigned to TDS and EDM.
• Coordinating and maintaining configuration integrity across all supported environments to ensure consistent reliable operation of enterprise applications.
• Developing and maintaining scripts templates and automated processes for configuration installation upgrades validation rollback and administration.
• Managing competing priorities across multiple application development operations and project teams.
• Establishing and documenting backup replication restoration and disasterrecovery plans to minimize data loss and downtime.
• Monitoring systems integrations jobs and servicelevel indicators for potential or existing performance security or capacity issues and making required adjustments.
• Developing implementing maintaining and following changecontrol and testing processes for modifications to applications and platform configurations.
• Maintaining accurate configuration items relationships versions licenses dependencies and documentation.
• Communicating outage notifications ongoing status updates rootcause analyses and corrective-action plans.
• Participating in planned maintenance and oncall rotations when required.
• Working both independently and collaboratively with diverse internal teams and external vendors.

Essential Functions

• Development of scripts workflows integrations and configuration changes that retrieve process or automate data and business/IT operations.
• Analysis development testing and implementation of enhancements to existing configuration processes and automated routines.
• Translation of business processes and system capabilities into technical configurations that conform to organizational business rules and governance standards.
• Creation and publication of written documentation including run books system configuration records diagrams and training materials.
• Preparation and updates to enduser training materials and technical operating procedures.
• Generation and maintenance of all necessary configuration release versioning and change records including asbuilt documentation.
• Advanced organizational skills to catalog configuration items and platform settings across multiple environments and customers.
• Assembling configured software or configuration packages for deployment in accordance with documented procedures.
• Executing release and changecontrol functions using designated tools and established processes to ensure integrity and meet program schedules.
• Performing environment maintenance platform upgrades template updates scripting improvements and oncall technical support.
• Assisting in incident resolution using broad knowledge of enterprise software automation and system infrastructure.
• Reviewing incident trends metrics and feedback to recommend and implement system improvements.
• Significant time researching logs metrics traces and diagnostic outputs to identify and resolve technical issues.
• Working closely with other technical resources operations teams and product development.
• Proficiently analyzing and resolving application performance issues with root causes across infrastructure network identity or database layers.
• Developing automated methodologies for deployment configuration management upgrades and environment provisioning.
• Working with IT leadership to establish and support technical policies procedures and governance.
• Reviewing all configuration requests and ensuring adherence to standards.
• Developing shared knowledge within the department to reduce single points of failure and improve crossteam capability.
• Performing other duties as required by business conditions or assigned.

Qualifications :

• Completion of a bachelors degree program from an accredited college or university in Computer Science Information Systems Software Engineering Cybersecurity Data/Information Science or a closely related field.
• Three years of progressively responsible experience in enterprise application configuration platform administration DevOps/release engineering systems integration or production application support.
• Any equivalent combination of education training certifications and relevant experience deemed acceptable by the Office of Innovation & Technology and Human Resources.

Competencies Knowledge Skills and Abilities

• Ability to understand technical specifications and translate them into application or platform configuration scripts.
• Ability to work independently or within a team.
• Enterprise application support experience including administration upgrades troubleshooting and lifecycle management.
• Strong analytical coding testing and problemsolving skills.
• Understanding of relational data concepts and experience with SQL.
• Understanding of APIs web services JSON XML secure file transfer and common integration patterns.
• Experience working with Microsoft Power Automate Power Apps Microsoft Forms SharePoint Online and related governance controls.
• Proficiency with sourcecontrol systems such as Git including branching merge requests and release tagging.
• Scripting experience with PowerShell Python or Bash.
• Strong writing planning organizational criticalthinking and communication skills.
• Ability to work with deadlines and shifting priorities in a complex environment.
• Ability to prioritize and manage multiple tasks while maintaining attention to detail.
• Experience with automated deployment CI/CD tooling and configurationascode concepts.
• Knowledge of secure configuration vulnerability remediation least privilege audit logging and patch management.
• Experience with monitoring centralized logging and performance analysis.
• Knowledge of Microsoft server operating systems and cloud/SaaS administration concepts.
• Strong ability to explain technical issues clearly in both verbal and written English.
• Experience troubleshooting across webbased applications identity networking and database layers.
• Excellent organizational analytical and communication skills.

Additional Information :

Salary Range cannot exceed $94554

Important: To apply candidates must provide a cover letter and a resume.

Work Setting: in-person (onsite)

The successful applicant will be required to submit to a fingerprint background check per CJIS policy.

Discover the Perks of Being a City of Philadelphia Employee:
   We offer Comprehensive health coverage for employees and their eligible dependents
   Our wellness program offers eligibility into the discounted medical plan
   Employees receive paid vacation sick leave and holidays
   Generous retirement savings options are available
   Pay off your student loans faster - As a qualifying employer City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
   Enjoy a Free Commute on SEPTA - Starting September 1 2023 eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether youre a full-time part-time or provisional employee you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses trains trolleys and regional rails.
   Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses extending not only to City employees but in some cases spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22 2023 vaccinations are no longer required for new employees that work in non-medical non-emergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patient-facing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status source of income familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations at or send an email to

Remote Work :

No

Employment Type :

Full-time