Social Worker (Program Coordinator) Care Coordination and Integrated Case Management

Total Rewards of a Allied Health Professional

Duties for this position include but are not limited to:

• Serve as Consultants and Subject Matter Experts on CM practice including keeping abreast of VA policies laws and regulations that affect CM delivery to Veterans their families and caregivers.
• Collaborate with internal stakeholders to assess CM composition structure and services to identify promising practices and gaps in CM services and identifying opportunities to enhance communication collaboration and coordination across the care continuum.
• Guide medical center through the CCICM sustainment and develop/review annual CCICM Education Plan.
• Coordinate and collaborate with the facility level care coordination care management and case management teams to include but not limited to nurse and social worker navigators care coordinators care managers and case managers.
• Develop procedures and processes to support cost-effective high-quality CM across the VA medical facility to eliminate duplication of services where appropriate.
• Track trends of performance metrics reporting monitoring quality of documentation and workload productivity and validate coding and labor mappings.
• Advocate on behalf of care coordination and case management services and facilitate communication with facility executive leadership on care coordination and care management in case management strengths and challenges.
• Facilitate staff access to nationally recognized care coordination and case management standards of practice to ensure delivery of professional care coordination care management and case management services across the healthcare continuum.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass Pre-Placement Evaluation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. 7403(f).
• Education. Have a masters degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE).
  • NOTE: Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the masters degree in social work. Verification of the degree can be made by going to to verify that the social work degree meets the accreditation standards for a masters of social work.
• Licensure. Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the masters degree level.
  • Note: Current state requirements may be found by going to qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
    
    Grade Determinations: Social Worker (Program Coordinator) GS-12
    (1) Experience and Education. One year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills and judgment demonstrating progressively more professional competency. Candidate may have certification or other post-masters degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship or equivalent supervised professional.
    (2) Licensure/Certification. Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level and must be able to provide supervision for licensure.
    (3) Demonstrated Knowledge Skills and Abilities. In addition to the experience above the candidate must demonstrate all of the following KSAs:
    (a) Knowledge of program coordination and administration which includes consultation negotiation and monitoring.
    (b) Knowledge and ability to write policies procedures and/or practice guidelines for the program.
    (c) Ability to supervise multidisciplinary staff assigned to the program.
    (d) Skill in organizing work setting priorities meeting multiple deadlines and evaluating assigned program area(s).
    (e) Ability to provide training orientation and guidance within clinical practice
    
    Preferred Experience: The ability and experience to contribute to the programs resource and fiscal management and experience in the administration of a clinical program and responsibility for the clinical programming and the ability to prepare reports and statistics for facility VISN and national use. Experience providing leadership direction orientation coaching in-service training staff development and continuing education programs for assigned staff. Experience to initiate and conduct a variety of program or service audits and complete designated clinical practice audits and reports including productivity assessments. They oversee program operations and evaluations identifying areas for improvement gathering relevant data assessing the data developing and implementing ideas for improvement and evaluating efficacy of improvement efforts.
    
    Reference: For more information on this qualification standard please visit full performance level of this vacancy is 12. The actual grade at which an applicant may be selected for this vacancy is GS-12.
    
    Physical Requirements:Physical aspects associated with work required of this assignment are typical for the occupation see Duties section for essential job duties of the position. May require standing lifting carrying sitting stooping bending puling and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.
    
    Work Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted heated and ventilated. However the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.
    Additional information

    During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement nor does it guarantee further consideration for additional positions.
    
    This job opportunity announcement may be used to fill additional vacancies.
    
    This position is in the Excepted Service and does not confer competitive status.
    
    VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority.
    
    If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.
    
    Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration/Operations Security and Preparedness (HRA/OSP) at The Fair Chance Act.

    Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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    Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.