Social Services Specialist 1- Intake

Purpose/Description

The Social Service Specialist 1/Intake is responsible for ensuring compliance with court proceedings procedures and regulatory requirements while supporting quality assurance data tracking and process oversight functions. This position plays a critical role in reviewing monitoring and coordinating juvenile case processes to ensure timely and accurate assignment and service initiation adherence to established guidelines and alignment with programmatic operational and legal standards.

The Social Service Specialist 1/Intake serves as the initial point of review for incoming juvenile cases and referrals and is responsible for conducting comprehensive intake functions including verifying documentation completeness confirming eligibility criteria ensuring accuracy of data entry and facilitating appropriate case assignments in accordance with established protocols. This role requires strong attention to detail system navigation skills and the ability to interpret court directives and agency policies. The Social Services Specialist 1/Intake is a hybrid position responsible for juvenile intake assessment registration case coordination service monitoring procedural review quality assurance data tracking and operational support across designated juvenile justice programs.

Required Tasks

• Conduct intake of incoming juvenile cases and referrals; review and verify documentation for completeness accuracy and compliance; and ensure appropriate case assignment in accordance with established protocol.
• Conduct standardized intake and needs assessments for youth referred by the Wayne County Prosecutors Office to the Right TRAC Diversion Program to identify appropriate interventions service recommendations and provider assignments.
• Monitor youth participation and service progress within designated programs; coordinate necessary follow-up with youth families providers and system partners; and document outcomes through program completion discharge or formal transfer of responsibility
• Monitor court activity hearing outcomes dispositional orders and case-status changes through Odyssey and other designated systems to support timely intake registration assignment service coordination and compliance with court directives and program timelines.
• Collaborate with Third Circuit Court personnel Care Management Organizations (CMOs) service providers and community partners to facilitate efficient case processing and service coordination.
• Maintain accurate and current records of youth and family contacts intake and assessment activities referrals service coordination case-processing actions and program outcomes in designated information systems.
• Enter review and maintain accurate case information in JAIS and other designated systems for intake registration assessment case assignment service authorization utilization review tracking reporting and quality-assurance purposes.
• Review and analyze Writs Petitions detention releases and related documentation submitted by Care Management Organizations (CMOs) to ensure accuracy completeness procedural compliance and alignment with court orders established court procedures and departmental requirements.
• Analyze Writs and Petitions and Detention releases submitted by Care Management Organization (CMO) to ensure accuracy compliance and alignment with court procedures.
• Review and analyze Writs Petitions detention releases and related documentation submitted by CMOs to ensure accuracy procedural compliance and alignment with court policies.
• Identify discrepancies omissions or conflicting information within referrals supporting documentation and court orders; communicate required corrections to the appropriate parties; and escalate matters requiring supervisory administrative or court clarification.
• Utilize basic data analysis techniques to track trends monitor performance metrics and support informed data-driven decision-making.
• Perform other related tasks assigned.

QUALIFICATIONS

• Associates degree in social work or a related human services field.
• At least three (3) years of professional experience in child welfare juvenile justice mental health or a related setting providing services to youth and families.

NOTE: Additional years of experience may be substituted for the required education.

Required Experience:

IC