Social Services Program Supervisor

Plans organizes and supervises the Library Social Services Program. Ensures the library provides community members referrals to local state or Federal social service resources. This position mentors college interns providing direct referral services to community members and provides standards training and guidance for staff in providing these services. Reports to a Public Service Manager.

(Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar related or a logical assignment to the position.)

LEADERSHIP

• Works collaboratively with the Library Director and members of the management and executive teams to Develop implement and manage a systemwide social services program aligned with the librarys strategic priorities and Board adopted policies.
• Assist the Chief Equity and Strategy Officer in establishing articulating and modeling the values and vision of the library its services staff programs and initiatives.
• Acts with the highest ethical and moral leadership integrity honesty and professionalism in all interactions.
• Model behaviors that foster trust mutual respect and a commitment to serving the community.
• Fosters an organizational culture that embodies and values equity diversity and inclusion and reflects the community.
• Demonstrates enthusiasm commitment to high standards and a willingness to perform all tasks necessary for successful operations.
• Possesses a strong vision and desire for the future of connecting social services to community members and can successfully plan resource and execute that vision to a sustainable course of action.
• Inspires others to be resilient strategic and able to develop solutions to challenges.
• Leads through collaboration team building and consultation; mentors coaches and models these behaviors for others.
• Builds and maintains effective professional relationships with the Library Authority Board local state and federal government agencies legislative bodies staff professional and institutional organizations and most especially the community.

OPERATIONS

Social Work Internship Program (Field Instructor)

• Design coordinate and oversee the librarys social work internship program.
• Serve as a field instructor for social work interns in accordance with academic program requirements and professional standards.
• Interview hire and provide orientation training structured learning plans and ongoing supervision to interns.
• Establish develop and maintain formal partnerships with colleges universities and accredited social work and related educational programs to support student placements.
• Serve as the primary liaison between the library and academic institutions ensuring alignment between internship experiences and curriculum requirements.
• Coordinate placement agreements memoranda of understanding (MOUs) and affiliation agreements as required by partner institutions.
• Collaborate with faculty field education coordinators and program directors to design internship experiences that meet educational competencies and learning objectives.
• Evaluate intern performance complete required academic documentation and ensure compliance with institutional professional and Library standards.
• Participate in recruitment selection and on boarding of interns in partnership with educational institutions.

Community Resource Coordination

• Develop and maintain partnerships with local service providers including housing behavioral health workforce development and social service agencies.
• Maintain up-to-date knowledge of community resources and referral pathways.
• Facilitate connections between patrons and external service providers.

Staff Support and Training

• Provide guidance and consultation to Public Services staff regarding patron needs and appropriate referral strategies.
• Develop and deliver training on topics such as trauma-informed service de-escalation and community resource navigation.
• Support staff in responding to complex patron situations in a manner consistent with Library policies.

Collaboration with Public Services

• Work closely with Public Services leadership to align social service support with branch operations and programming.
• Assist in identifying service gaps and opportunities to improve access for underserved populations.
• Coordinate service delivery approaches that complement but do not replace core library services.

Risk Management and Policy Compliance

• Ensure that all program activities operate within defined non-clinical scope of practice.
• Develop protocols for appropriate referrals and boundaries of service.
• Coordinate with Human Resources and executive leadership on policy liability and risk considerations.

Minimum Qualifications

• Masters degree in Social Work (MSW) from an accredited program.
• Five (5) years of progressively responsible experience in social services community-based programs or public sector service delivery.
• At least two (2) years of experience supervising staff interns or volunteers.
• Experience working with diverse and underserved populations

Preferred Qualification:

• Experience serving as a field instructor or supervising social work interns.
• Experience in a public library government agency or nonprofit organization.
• Experience developing partnerships with community-based organizations.

Licenses Certifications Bonding and/or Testing Required:

• Possession of a valid Class C California Drivers License and proof of satisfactory Department of Motor Vehicle (DMV) clearance will be required.

OTHER REQUIREMENTS

Personal transportation for job-related travel.

Knowledge Skills and Abilities

• Mobility - Ability to remain in a stationary position for long periods of time while operating a keyboard; occasional movement about the inside of the office to access file cabinets books office machinery etc.
• Move - Occasional movement of items weighing 10 pounds or more.
• Perception - Ability to observe details at close range; frequent need for use of color perception reading and/or close-up work.
• Communication - Constant communication in person and on the telephone; occasionally speaking in front of large groups of people.
• Special Requirements - Requires occasional weekend or evening work including on-call during weekend and nights for emergencies.
• Emotional/Psychological - Constant concentration decision-making and public contact; ability to exercise sound judgment especially under stressful situations; and working alone; and
• Environmental Conditions - Occasional exposure to noise.

How to Appy

SUBMIT YOUR APPLICATION

Apply online by clicking the Apply link at the top of this announcement. Attach the required documents.

If you have any questions regarding this recruitment please email the recruitment team at .