(SOCIAL SERVICES) Processing Assistant IV

GRADE: 61

SALARY: $32628.00 annually with benefits package

DESCRIPTION OF WORK: The Processing Assistant IV serves as a primary point of contact for clients accessing services through the Department of Social Services and provides administrative support to Adult & Family Services and Childrens Services staff. Responsibilities include greeting and directing clients screening inquiries maintaining paper and electronic case records entering data into PATH NC and other automated systems scheduling appointments and meetings processing mail and other documents coordinating client transportation and assisting with special projects and community resource activities. The position serves as a backup receptionist and switchboard operator and performs other administrative duties to support efficient service delivery. This position requires frequent interaction with clients community partners and agency staff while maintaining confidentiality and providing exceptional customer service.

KNOWLEDGE SKILLS & ABILITIES: Significant knowledge of office procedures methods and practices; customer service principles; and the use of correct grammar vocabulary spelling and office terminology to prepare proofread and maintain correspondence reports records and other materials. Ability to learn and independently apply departmental policies procedures and program requirements; review and process information accurately; maintain confidential information; and perform data entry and records management using automated systems. Ability to organize and prioritize multiple assignments coordinate workflow and complete tasks accurately within established timeframes while managing frequent interruptions. Ability to communicate effectively with clients coworkers community partners and the public exercising sound judgment courtesy tact and professionalism when interacting with individuals who may be experiencing difficult or sensitive situations. Ability to establish and maintain effective working relationships adapt to changing priorities and provide administrative support that contributes to the efficient delivery of agency services. Proficiency in the use of computers and standard office software is required and the ability to operate general office equipment and county vehicles in accordance with agency policy is preferred.

MINIMUM EDUCATION AND EXPERIENCE: Graduation from high school and demonstrated possession of knowledges skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience. Must possess a valid NC Drivers license and meet qualifications as outlined in Sampson Countys Vehicle Fleet Policy.

PREFERENCE MAY BE GIVEN TO THOSE WITH BI-LINGUAL SKILLS AND/OR DSS EXPERIENCE.

APPLY: Job Listings - Sampson County Jobs

NC State Application form (PD-107) and college transcripts .

Application deadline is: Open Until Filled

SAMPSON COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

In compliance with the Immigration Reform and Control Act of 1986 Sampson County will employ only those individuals who are US citizens or legal aliens authorized to maintain employment in the United States.

All offers of employment are conditional pending candidate undergoing pre-employment Alcohol & Drug testing and producing satisfactory test results.

Required Experience:

Junior IC