Social Operations Manager

Job Title

Job Description

About The Position

People Inc. is seeking a highly organized detail-oriented and service-minded Social Operations Manager to join the Social Strategy and Operations team. This role will own and improve the operational systems workflows tools access processes and cross-functional support that enable our social editors to work efficiently across a large portfolio of brands.

Reporting to the Sr. Director of Social Strategy the Social Operations Manager will serve as a central operational partner to brand social teams Sales Paid Social Security IT platform partners vendors and internal stakeholders. This person will manage day-to-day social operations troubleshoot platform and tooling issues oversee account and permissions processes support employee onboarding and offboarding and help ensure teams have the systems documentation and support needed to execute effectively.

This is an operations-focused role. It does not involve content creation publishing social posts setting social strategy or running organic social campaigns.

Hybrid 3x a week- (New York NY) In-office Expectations: This position is hybrid in-office with the ability to work remotely for up to 2 days per week

About The Positions Contributions:

Operational Support & Coordination:

• Serve as the primary operational liaison between internal stakeholders social platforms and vendors.

• Provide day-to-day technical and operational support across social platforms and tools including troubleshooting access reporting distribution and account issues.

• Ongoing monitoring of the teams Slack channel to quickly address and help solve any issues raised by stakeholders in real time.

• Create manage and track support tickets with social platforms and vendors ensuring timely follow-through and clear stakeholder communication.

• Proactively communicate platform issues updates resolutions and process changes clearly to impacted teams.

• Maintain strong working knowledge of social platform and social publishing tool capabilities limitations operational requirements and account structures.

• Lead coordination of enterprise-wide social operational initiatives spanning multiple brands social teams platform partners and third-party vendors ensuring complex cross-functional work is planned executed communicated and completed consistently at scale.

Account Management Access and Governance:

• Handle setup transfer shutdown and access management for accounts organization-wide. This involves establishing processes and workflows for integrating social media handles with new platform features merging social media pages and fixing content distribution problems.

• Onboarding and offboarding of new and departing employees.

• Partner with Security IT Legal and relevant stakeholders to support access governance account integrity risk mitigation and platform compliance.

Sales and Paid Social Operational Support

• Help troubleshoot sponsored campaign setup access tagging permissions and platform execution issues.

• Document operational requirements dependencies and timelines for paid and sponsored social workstreams.

Social Tool Contracts & Renewals:

• Spearhead social vendor tool evaluations and contract renewals. Collaborate and coordinate across strategic sourcing brands social leadership and finance.

• Evaluate social tools and vendors against business and editorial needs and ensure People Inc. is aligned with the best suite of tools to meet our business needs.

• Manage vendor contracts seats and invoices.

Social Resources & Documentation:

• Maintain the People Inc. Social Resource Repository and ensure documentation process guides training materials and operational resources remain accurate and up-to-date.

• Proactively identify documentation gaps and coordinate with subject matter experts to refresh or create needed materials.

• Coordinate social platform and social publishing tool trainings ensuring strong stakeholder participation and adoption.

• Assemble present and distribute recurring social operations updates including platform news process changes and relevant operational guidance.

Data and Reporting:

• Work with Business Insights Data Operations and Marketing teams on social analytics and reporting including overseeing the build out of key reports in Looker QAing and communicating to stakeholders as new data and reporting becomes available.

• Create and maintain key reports compile data from various sources and/or coordinate data collection across stakeholders.

• Maintain expertise and understanding of the full suite of social reporting tools metric definitions and data sources including those from the social platforms and our third party social tools.

Workflow Improvement and Cross-Functional Project Management:

• Identify opportunities to improve workflows reduce manual effort and streamline recurring operational processes.

• Explore and implement automation and AI-enabled process improvements where appropriate.

• Project manage cross-functional operational initiatives ensuring workstreams stay aligned owners are clear stakeholders are coordinated and deadlines are met.

• Translate operational needs into clear project plans timelines dependencies and communication plans.

• Track progress surface risks resolve blockers and ensure operational priorities are executed efficiently across teams.

The Roles Minimum Qualifications and Job Requirements:

Education: Bachelors degree preferred/required in Marketing Communications Operations Business and/or equivalent experience.

Experience:

• 3-5 years of experience in social operations digital media operations platform operations project management media technology or a related field.

• Strong operational judgment and ability to manage complex cross-functional workflows with many stakeholders.

• Highly organized detail-oriented responsive and comfortable managing multiple priorities at once.

• Strong technical problem-solving skills.

• Experience managing vendor relationships contracts renewals invoices seats and stakeholder communications.

• Strong interpersonal and written communication skills with a customer-service orientation.

• Ability to remain calm clear and solutions-oriented in time-sensitive or high-pressure situations.

• Comfort working with data dashboards reporting tools and analytics workflows.

• Experience coordinating with Security IT Legal Finance Sales Paid Social and external platform partners preferred.

• Interest in workflow improvement automation AI-enabled processes and scalable operational systems.

% Travel Required (Approximate): 5%

It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition the Company will provide reasonable accommodations for qualified individuals with disabilities.Accommodation requests can be made by emailing .

The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: Range

The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location experience and performance. The range listed is just one component of People Incs total compensation package for employees. Other compensation may include annual bonuses and short- and long-term incentives.In additionPeople Inc. provides to employees (and their eligible family members) a variety of benefits including medical dental vision prescription drug coverage unlimited paid time off (PTO) adoption or surrogate assistance donation matching tuition reimbursement basic life insurance basic accidental death & dismemberment supplemental life insurance supplemental accident insurance commuter benefits short term and long term disability health savings and flexible spending accounts family care benefits a generous 401K savings plan with a company match program 10-12 paid holidays annually and generous paid parental leave (birthing and non-birthing parents) all of which may vary depending on the specific nature of your employment with People Inc. and your work location. We also offer voluntary benefits such as pet insurance accident critical and hospital indemnity health insurance coverage life and disability insurance.