Social Media Associate CoStar Group Arlington, VA

Who isCoStarGroup

CoStar Group (NASDAQ: CSGP)is a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to createtruly uniqueand valuable offeringstoour customers.Wevecontinually refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliverforour customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.

RoleOverview: Social Media Associate

Arlington VA In office Monday-Friday

The Social Media Associate owns social media community management listening and performance reporting for CoStar Group and CoStar. This role protects and enhances brand reputation strengthens customer relationships and generatesthe insights that power organic content boosting (paid social) and employee advocacystrategy across the parent company and flagship product.

Responsibilities

Community Management:

• Monitor and engage with CoStar Group and CoStars socialmediacommunities across platforms daily including comments DMs mentions and tags.

• Implement strategies to grow and nurture online audience engagementthat reinforce our brand voice.

• Respond to community inquiriesand feedback promptly and professionally proactively identifying opportunities for deeper engagement.

• Escalate product- or service-related questions to the appropriate internal stakeholders and track resolution.

• Monitor daily media coverage and translate relevant coverage into timely socialmediaengagement or content opportunities.

• Support and help refine the teams social media moderation and crisis management protocols.

• Strategically follow employee advocates clients prospectsandcommunity partners.

• Monitor compliance with social media guidelines and escalate brand risk as needed.

Social Listening:

• Monitor socialmediaconversations to surface decision-ready insights for marketing salesproduct HR and analytics teams.

• Build andmaintainlisteningqueries refining them regularly to ensureaccurate high-signal data capture.

• Partner with social media and analytics teams to connect listening insights tostrategic contentfeedbackloops.

Reportingand Insights:

• Track and analyze community engagementand listeningmetrics delivering insights to improve strategy.

• Monitor organicsocial mediacontent performance and surface recommendations for optimization.

• Reconcile and analyzeboosting (paidsocial)campaign performance and audience datato informoptimizations.

• Organize Employee Advocacyusers into teams andgroups to streamline reporting.

• Measure employee advocacy program effectiveness and recommend improvements to reach and participation.

• Develop and driveconsistentreporting cadence:weeklyteamchatstandups monthly management reports and quarterly business reviews.

Cross-Functional Collaboration

• Proactivelymonitorand shareplatform updates and emerging social media trends to ensure social media community management social listening and reporting strategiesremainaligned with current best practices.

• Support social media team with organic social boosting (paid social) and employee advocacysurges andcoverage as needed.

Basic Qualifications

• Bachelors degree in Marketing Communications Journalism Public Relations Sociology Psychology English or a related fieldfrom an accredited not-for-profit in person University or College.

• 2 years of experience in social media public relations customer service communications orrelated fields.

• 1 years of experience with Sprout Social or a similar monitoring/reporting tool.

• Strong organizational and time-management skills with the ability to manage multiple concurrent workflows.

• Strong analytical written and verbal communication skills with a customer-centric approach to engagement.

• Exceptional attention to detail and commitment to accuracy.

Preferred Qualifications and Skills

• Ability to think strategically and act proactively in ambiguous situations.

• Flexibility and adaptability in a fast-changing social media environment.

• Composure and resilience when engaging with challenging or critical public feedback.

• Demonstrated curiosity and commitment to continued learning and professional development.

• Proficiencywith Microsoft Outlook Teams Word PowerPoint and Excel.

• Experience with Asana or similar project managementtoolsa plus.

• Ability to read and write in Spanish and/or French a plus.

Whats In ItForYou

Ifyou area driven professional looking for a high-growth high-reward career CoStarGroupoffers the ideal part of a best-in-class companywith strong year-over-year growththat invests inyour success. Enjoy a rewarding atmosphere where you can learn excel and grow.

When you join CoStar Groupyoullexperience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives.CoStar Group also invests inyour professionaland academic growth with internal trainingandtuition reimbursement.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

• Life legal and supplementary insurance

• Virtual and in person mental health counseling services for individuals and family

• Commuter and parking benefits

• 401(K) retirementplanwith matching contributions

• Employee stock purchase plan

• Paid time off

• Tuition reimbursement

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)

• Access to CoStar Groups Employee Resource Groups

• Complimentary gourmet coffee tea hot chocolate fresh fruit and other healthy snacks

Sponsorship