Snr Design Operations, Prime Video, Prime Video

Are you interested in shaping the future of entertainment Do you want to define the next generation of how and what Amazon customers are watching Prime Video is changing the way people watch movies and TV. From one service were delivering versatile ways to watch hundreds of thousands of movies TV series and live events on the web mobile and TV. Our service is available in 240 territories globally and were just getting started.

The Amazon Prime Video UX team is seeking a self-motivated ownership-minded and nimble Senior Design Operations partner to be a force-multiplier for our UX Design & Research team amplifying our efforts and impact. We design innovative experiences allowing customers around the world to discover purchase and watch the latest digital video content live and on demand.

You will collaborate closely with designers researchers engineers product managers and program managers leading projects throughout the planning design and development cycle. Your emphasis will be on planning and prioritization of design deliverables resource management schedule tracking mitigating project risks and collaborating with design leadership to deliver innovative solutions across workstreams. You will be a key part of a UX Design and Research team collaborating across all aspects of the Prime Video service. Come build the future of entertainment with us!

Key job responsibilities
- Own the operational strategy for complex ambiguous design programs end to end where the strategy and often the operating model are not yet defined and there is no precedent to copy
- Partner with UX leadership on key decisions and own the design roadmap for the organization: requirements gathering scheduling prioritization capacity and resource planning contracting and budget and coordination of teams and reviews
- Own programs and portfolios of programs from concept to delivery including the design decisions and escalations along the way
- Define the operational tool and AI strategy for the organization: govern adoption set responsible-use guidelines and decide where AI-augmented workflows are appropriate and where the work stays human-led
- Build automated workflows that scale design and research operations and evaluate emerging tools against clear criteria and measurable outcomes
- Lead design delivery by managing team backlogs and removing obstacles coordinating reviews with stakeholders and leadership and empowering designers to own their timelines
- Design change strategies for org-wide operational shifts: build coalition before rollout measure adoption iterate and balance the pace of change against the teams capacity
- Standardize socialize and continuously improve our user-centered design process and build the operational infrastructure behind it including research repositories tooling and how insights reach the people who need them
- Act as a bridge between UX Engineering Product Management and other cross-functional partners making sure interdependencies are understood and planned for and influencing priorities without direct authority
- Anticipate bottlenecks manage escalations and balance customer needs against business goals and technical constraints mitigating long-term risk and not only the immediate kind
- Define success metrics and own their implementation across our work and craft the strategic narratives that connect it to business outcomes for senior leaders in yearly planning and business reviews
- Enable creative solutions through design acumen and high judgment distinguishing one-way doors from two-way doors
- Promote transparency visibility and community across the team

About the team
Prime Videos vision is to be the worlds most loved premium video service and in doing so to become the default entertainment hub globally for customers. The Prime Video Experience Design (PVXD) teams role is to reduce complexity and design fun easy-to-use apps where customers love to watch our content.

- 6 years of design program management experience
- Experience understanding needs of business and end customers and translating them into right solutions
- Experience gathering and analyzing large amounts of data and delivering continuous business improvements

- Knowledge of project management tools and methodologies (agile to waterfall)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Culver City - 129500.00 - 175100.00 USD annually
USA CA San Francisco - 142400.00 - 192600.00 USD annually
USA WA SEATTLE - 129500.00 - 175100.00 USD annually