Smart Storage Manager

Copaken Brooks LLC is a full-service commercial real estate firm headquartered in Kansas City and serving the Midwest. The companys full suite of services includes investment acquisition and sales tenant representation and HQ relocations property management asset management development owners representation and leasing (office retail medical industrial and underground). We have over 100 years of proven experience in playing a major role in where millions of people go to work shop and live.

Copaken Brooks is the property management firm for the CBDI Portfolio which includes 30 buildings and the Downtown Underground facility. The portfolio includes Cambridge Business Park Downtown Business Park and Downtown Underground an underground warehouse and self-storage complex located below Downtown Business Park. Within Downtown UndergroundSmart Storage KC provides secure climate-controlled storage solutions in a unique underground environment with a mix of standard storage units larger storage spaces parking options and operational support designed to provide customers with a modern reliable and accessible storage Manager works closely with Absolute Storage Management (ASM) Copaken Brooks storage operations partner. Storage operations are coordinated with and reported to Absolute Storage Management including use of its lease agreements standard operating procedures reporting processes and storage management systems.

Summary of Position:

TheSmart Storage Manager is responsible for the day-to-day operation performance customer experience and overall functionality of Smart Storage KC. This role oversees storage operations customer and tenant relations leasing support occupancy strategy collections vendor coordination financial tracking security monitoring facility standards and system compliance.

This individual must be highly organized customer focused operationally minded and comfortable working in a unique underground environment with shared systems access considerations security needs and evolving space demands. This position plays an important role in maximizing occupancy improving revenue performance maintaining a safe and functional facility and supporting a positive experience for Smart Storage KC customers.

Hours & Benefits:This is a full-time benefits eligible position scheduled for 40 hours per week Monday through Friday. The position is also eligible for a monthly bonus equal to 1 percent of gross storage revenue.

• Medical Dental and Vision Insurance with multiple plan options.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Company paid Life and AD&D Insurance and optional supplemental coverage.
• Company paid Short-Term and Long-Term Disability Insurance.
• 401(k) plan with immediate 100% vesting on employee contributions and a company match of 50% of the first 3% contributed; employer contributions vest 33% after one year 66% after two years and 100% after three years.

Typical Duties:

• Oversee the day to day operations of Smart Storage KC including customer service access unit readiness occupancy tracking facility condition equipment availability and operational issue resolution.
• Coordinate with maintenance property management ASM vendors contractors and internal team members to ensure the facility operates efficiently safely and consistently within the unique Downtown Underground environment.
• Manage customer and tenant relations including escalated issues complaints access concerns condition concerns policy questions account resolution and clear written customer communications.
• Lease storage units and parking spaces respond to inquiries coordinate tours evaluate customer fit support onboarding and maintain occupancy strategies that maximize rentable area and revenue.
• Support larger storage unit leasing by identifying qualified leads gathering relevant information and coordinating next steps with the appropriate internal lead responsible for tours negotiations and closing.
• Identify underutilized or vacant areas for potential storage conversion or other revenue producing uses and support planning related to unit mix layout access customer flow and rentable square footage optimization.
• Coordinate storage build outs repairs remediation access upgrades signage equipment security improvements and other facility projects including obtaining bids reviewing scopes of work assisting with contractor selection and overseeing completion.
• Procure install monitor and maintain storage related operational components including unit signage wayfinding signage cameras keypads carts dollies pallet jacks ramps and other customer use equipment.
• Monitor facility activity camera footage access patterns unusual activity late night activity and other risk indicators and coordinate appropriate security measures to help prevent theft damage liability and operational disruption.
• Execute required ASM system tasks including DoorSwap work orders customer follow up collections activity lock cuts unit sweeps facility walks reporting and documentation of occupancy maintenance access and security concerns.
• Manage delinquent accounts through consistent follow up policy enforcement documentation customer resolution options and coordination of lien abandonment or auction processes in compliance with Missouri lien law and company policy.
• Support the financial and business performance of Smart Storage KC including budget preparation monthly financial review revenue tracking expense review vendor billing review shared expense reconciliation monthly billbacks marketing activities competitive rate surveys process improvements and revenue growth goals.

Work Relationships:

This position reports to the Senior Property Manager. The position works closely with internal team members including Finance and Accounting Administration Property Accounting Operations Maintenance Leasing and company leadership. Outside the organization this position has regular contact with ASM Smart Storage KC customers vendors contractors service providers security providers and other parties involved in storage operations.

Minimum Requirements:

• Bachelors degree in business marketing communications operations real estate or a related field preferred or equivalent experience in storage operations facility operations customer service sales leasing or property operations.
• 2 to 5 years of relevant experience preferred.
• Strong customer service communication organization follow up and problem-solving skills.
• Ability to manage multiple priorities deadlines customer needs and operational issues in a busy environment.
• Experience with budgeting financial review collections vendor coordination or operational reporting preferred.
• Ability to review vendor work evaluate service quality and coordinate corrective action when needed.
• Strong computer skills including Microsoft Office Outlook Excel Word and other operational or customer management systems.
• Ability to learn and use ASM systems DoorSwap access control systems camera systems and related storage technology.
• Strong judgment discretion and professionalism when handling customer issues security concerns delinquent accounts and sensitive operational matters.
• Familiarity with storage operations lien processes customer account management and Missouri lien law preferred.

Physical Requirements:

• Conduct regular walks and inspections throughout Smart Storage KC and Downtown Underground.
• Navigate the underground facility environment including walking longer distances using stairs when needed and accessing storage areas equipment areas and shared operational spaces.
• Respond to urgent facility access customer or security needs in a timely manner.
• Attend meetings coordinate with vendors meet customers onsite and participate in tours or operational reviews.
• Occasionally lift and carry items related to storage operations including files signage small equipment supplies or customer use equipment.
• Sustain the physical and operational demands of a busy storage facility.